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We are seeking a commercially driven and highly organised Lettings & Marketing Manager to lead our lettings and marketing function. This senior role is responsible for maximising occupancy, driving revenue growth, strengthening brand presence, and ensuring operational excellence. You will oversee the team, ensuring high performance, accountability, and exceptional service delivery to landlords, tenants, and clients as well as undertake any other reasonable duties as required to support the needs of the business.
Job Responsibility:
Lead and develop the lettings and marketing team
Set KPIs and run monthly 1:1s
Drive a high‑performance culture and manage workloads
Oversee the full lettings process from instruction to move‑in
Support valuations, negotiations, renewals and rent increases
Ensure compliance with lettings legislation
Reduce voids and manage escalated landlord/tenant issues
Deliver marketing strategy and digital campaigns
Drive lead generation and maintain brand‑standard listings
Produce weekly/monthly performance reports
Analyse data, forecast trends and present insights to senior management
Requirements:
Proven experience in residential lettings / BTR
Experience managing and developing a team
Strong knowledge of lettings legislation and compliance
Excellent leadership, negotiation and communication skills
Proficiency in property CRM systems and marketing platforms