CrawlJobs Logo

Lending Operations Senior Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
United States , Irving

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Wells Fargo is seeking a Lending Operations Senior Manager to lead several functions within Auto’s Specialty Operations. This leader will be lead several high-risk functions within Specialty Operations which may include, Repo Operations, Reinstatements, Impounds Process, and Vendor Management and Support. In addition, this leader will drive to meet or exceed all established SLAs., execute on continuous process improvement and proactively mitigate risk. Will engage in and develop high employee engagement and morale, identify, and develop future leaders and manage a large size team.

Job Responsibility:

  • Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
  • Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
  • Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
  • Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
  • Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
  • Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
  • Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
  • Collaborate with and influence all levels of professionals, including experienced managers.
  • Provide oversight of external vendors and their performance
  • Provide quality customer service.
  • Manage allocation of people and financial resources for Lending Operations
  • Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements:

  • 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience

Nice to have:

  • 5 years lending servicing operations experience including, repossession operations, impounds, and reinstatements
  • 3 years direct management experience and vendor management
  • Ability to drive work and processes for results.
  • Strong attention to detail and analytic aptitude,
  • strategic thinker, problem solver,
  • Partnering and collaboration skills
  • Highly effective communication skills
  • Ability to handle multiple important projects simultaneously.
  • Have a high sense of personal accountability.
  • Ability Build and maintain a culture of operational excellence.

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Lending Operations Senior Manager

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
  • Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
  • Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
  • Experience in managing financials and resources associated to a global function
  • Problem solving, process improvement, self-starter and results oriented
  • Experience in dealing/managing clients whilst representing an Operational function
  • Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
  • Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements
Job Responsibility
Job Responsibility
  • Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
  • Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
  • Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
  • Simplify technology across the group, with key focus on client query tooling and reporting
  • Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
  • Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
  • Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
  • Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
  • Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
  • Identify business opportunities to increase share of wallet
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant senior experience in an Operational management environment
  • Agency Lending/Middle Office Operations experience
  • Experience in leading client centric/focused teams
  • Experience in leading global and regional teams across multiple time zones
  • Experience in managing financials and resources associated to a global function
  • Problem solving, process improvement, self-starter and results oriented
  • Experience in dealing/managing clients whilst representing an Operational function
  • Local regulatory and compliance familiarity
  • Strong analytical skills
Job Responsibility
Job Responsibility
  • Operational Service supporting the Agency Securities Lending Business
  • Support driving strategy across operational process
  • Partnering with Technology to ensure client experience meets highest standard
  • Contribution to cost and productivity targets
  • Driving standardized global service to support organic growth and New Business
  • Ensuring diverse and high calibre resource pool
  • Ensure continuity across regional construct
  • Provide senior escalation for aspects of Agency Securities Lending Operation
  • Represent Agency Securities Lending Operation at internal/external forums
  • Support Product/Business at Client meetings
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • Discretional annual performance related bonus
  • Private medical insurance packages
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to learning and development resources
  • Fulltime
Read More
Arrow Right

Banking Lending Controller Senior Analyst

The Banking Lending Controller Senior Analyst is an intermediate level position ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of relevant experience
  • Bachelor’s degree required, Finance and /or Accounting degree preferred
  • Good command of spoken and written English. Excellent communication and negotiation skills, both verbal and written
  • A control focused mind-set with strong process improvement capabilities
  • Strong knowledge in accounting fundamentals
  • Finance and/or Product Control / Valuation Control experience is preferred
  • Strong Microsoft Excel skills. (Training will be provided on other in-house and industry standard systems used in this position.)
  • Experience/knowledge with automation and visualization tools (e.g TABLEAU, Knime) would be an advantage
  • Motivated, organized, and team oriented
Job Responsibility
Job Responsibility
  • Be responsible for the end-to-end Banking Controllers processes, including daily P&L and Balance sheet preparation and related activities
  • Provide analytical insight around drivers of the financials
  • Work closely with various areas of the Finance department, liaising with the Front Office, Business Unit Managers, Bankers / Relationship managers, Risk Management, Operations, Middle Office and IT teams
  • Use effective escalation to ensure issues are highlighted in a timely manner. Focus on recurring issues and drive through enhancement projects and systems fixes
  • Support standardization efforts and work on strategic as well as ad-hoc projects to improve Citi’s Product Control system infrastructure and to implement process improvement ideas
  • Serve as a subject matter expert within Finance
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Benefit from your organized personality, attention to details and independent working style
  • Use your experience and knowledge to drive and contribute to outstanding team performance
What we offer
What we offer
  • Paid Parental Leave Program (maternity and paternity leave)
  • A supportive workplace for professionals returning to the office from childcare leave
  • Award-winning pension plan,​ multisport, holiday allowance
  • Private Medical Care Program, Group Life Insurance
  • Consideration for annual discretionary bonus
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work-life balance
  • Career progression opportunities across geographies and business lines
  • Mentoring Programs
  • Fulltime
Read More
Arrow Right

Senior Credit Portfolio Risk Manager

Senior management-level position leading credit risk function for unsecured lend...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a quantitative field such as Finance, Economics, Statistics, Mathematics, Engineering, or Computer Science
  • Master's degree or MBA preferred
  • Minimum of 8-10 years of experience in credit risk management within the financial services industry
  • Significant focus on unsecured lending
  • Proven experience in a leadership or team management role
  • Extensive experience in developing, testing, optimizing, and implementing credit strategies
  • Advanced proficiency in statistical modeling, predictive analytics, machine learning techniques, and quantitative methods for credit risk
  • Strong understanding of data warehousing, SQL, and experience with large datasets
  • Deep understanding of credit lifecycle management (origination, account management, collections), PD/LGD/EAD modeling, stress testing, and regulatory requirements
  • Expertise in analytical tools such as SAS, R, Python, SQL, and data visualization tools
Job Responsibility
Job Responsibility
  • Develop, implement, and continually refine credit risk strategies for unsecured lending products
  • Utilize advanced risk analytics and loss forecasting techniques to identify emerging trends and assess portfolio performance
  • Monitor key financial drivers and portfolio metrics to inform decision-making
  • Collaborate with product, marketing, finance, and operations teams to align risk strategies with business objectives
  • Lead the development, validation, and implementation of predictive credit risk models, scorecards, and decision engines
  • Oversee data management practices for credit risk
  • Lead, mentor, and develop a team of risk analysts and specialists
  • Build and maintain strong relationships with internal stakeholders across various departments
  • Lead the end-to-end process of developing new credit strategies
  • Design and execute champion/challenger tests and other experimental designs
What we offer
What we offer
  • Extensive on-the-job training and exposure to senior leaders
  • Traditional learning opportunities
  • Chance to give back and make a positive impact through volunteerism
  • Resources to meet unique needs
  • Empowerment to make healthy decisions
  • Support for managing financial well-being and planning for future
  • Fulltime
Read More
Arrow Right

Vice President, Business Risk and Controls officer – Unsecured Lending

The Business Risk and Controls officer is responsible for developing, designing,...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
Job Responsibility
Job Responsibility
  • Support the design and development of Citi's comprehensive controls program for unsecured products
  • Support assessment of the effectiveness of existing controls, identifying areas for improvement, and helping to implement necessary changes for unsecured lending business
  • Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
  • Coordinate with key stakeholders and relevant process owners to drive management decisions aimed at maintaining operations within the firm’s Risk Appetite
  • Support the assessment for the business/function risk appetite in line with changes in the business environment, regulatory requirements, and strategic objectives
  • Collaborate with key stakeholders to assess potential risks and develop risk mitigation activities for unsecured lending products to define the acceptable level of risk across various areas of operation
  • Partner with business and related functions in the coordination of regulatory change management process
  • Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
  • Collaborate with business and functions to understand the control processes and identify potential areas for improvement
  • Stay updated on regulatory changes and industry best practices related to control management and ensure the controls program aligns with these standards
  • Fulltime
Read More
Arrow Right

Senior Loan Officer

Senior Loan Officer position for a Community Bank Holding company in Northeast N...
Location
Location
United States , Northeast Nebraska
Salary
Salary:
Not provided
adams-inc.com Logo
Adams, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in agricultural lending
  • Understanding of rowcrop agriculture
  • Customer service skills
  • Branch management experience
  • Training/coaching/mentoring ability
  • Community involvement
Job Responsibility
Job Responsibility
  • Manage a $45 million loan portfolio (predominantly agricultural, rowcrop, small business, and consumer)
  • Train and mentor a junior loan officer
  • Manage branch operations
  • Engage in community involvement
  • Fulltime
Read More
Arrow Right

CitiService Senior Analyst

We are in the process of establishing a new CitiService function as part of the ...
Location
Location
Luxembourg , Bertrange
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred)
  • Extensive experience in global financial institutions, preferably in Securities Services Operations and/or a similar position with strong client focus
  • Proven senior business analytics capability with excellent end-to-end operational process understanding
  • Proven ability to drive change in complex, dynamic environments
  • Track record handling complex/sensitive situations, including risk identification/remediation
  • Exceptional written/verbal communication, able to influence senior levels
  • Self-reliant, results-oriented problem solver
  • Strong organizational/project management skills
  • performs effectively under pressure, prioritizes deadlines
  • Experience collaborating with regulatory bodies, internal/external auditors
Job Responsibility
Job Responsibility
  • Support client Operational and Onboarding needs spanning all Products within the Issuer and Investor Services business relating to Fund Accounting, Middle Office, Transfer Agency, Securities Lending, Issuer Services, and Custody
  • Support Luxembourg Client Implementations and Change - will be responsible for supporting core Luxembourg Client Implementations tasks (relating to originations and business growth) and delivery of client change projects in line with service strategy and initiatives
  • Applies strong knowledge and expertise in the products and capabilities of the Investor Services Business, including but not limited to Fund Accounting, Middle Office, Transfer Agency, Trade Settlements, Asset Servicing, Cash/FX, Tax Operations, and Lending
  • Manage client inquiries, ensuring timely responses and escalation of critical issues
  • Proactively manage client expectations with transparent communication and realistic resolution timelines
  • Act as a Subject Matter Expert (SME), providing authoritative guidance and innovative solutions
  • Support timely task completion and prevent SLA breaches
  • Accountable for remediating aged queries and enhancing client satisfaction
  • Participate in Client meetings and calls with business partners – Service Reviews, Issue Logs, DDQ etc
  • Support review Client Scorecards/Temp checks/KPI's and own follow up of action as required
What we offer
What we offer
  • Competitive base salary (annually reviewed)
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits that support you (and your family) to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Svp credit review senior officer

The Senior Lead Reviewer is responsible for independently managing all aspects o...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years previous experience required Work experience in Banking, Finance, Accounting, Economics, Business Administration or similar with Credit or financial statement analysis experience
  • Wholesale Credit Risk Experience is mandatory, preferably with knowledge on complex structures and leverage financing
  • Advanced analytical skills, with the ability to identify root causes and trends and anticipate horizon issues
  • Fully conversant in credit policy matters
  • Good knowledge of capital markets products, including derivatives
  • Ability to recognize emerging risks, including operational risk
  • Expert in risk analysis and risk management processes for one or more products and lending areas
  • Developed project management skills
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Proven ability to build and maintain relationships and exert influence without direct authority
Job Responsibility
Job Responsibility
  • Assesses the effectiveness of credit risk management at Citi and the ability of the Business and Independent Risk to identify, monitor and mitigate current and emerging credit risks across Citigroup and Citibank
  • Management of BICR Review Entities through quarterly Business Monitoring and periodic Reviews
  • Assessment of the quality of assigned portfolios and relationships, including identification and evaluation of emerging risks
  • Assessment of the quality and adequacy of credit analysis and exposure analysis as well as accuracy and appropriateness of risk ratings and classifications of corporate, commercial and high-net worth relationships
  • Assessment of the effectiveness of the credit risk processes and standards of assigned Review Entity to promote leading practices and identify opportunities for improvements
  • Assessment of Business and Risk staffing levels to assess the effects on assigned Review Entity
  • Preparation of Credit Assessment Documents in accordance with and at the quality standards required by the BICR Manual and Review Guides
  • Approval of relationship-level file testing prepared by BICR Credit Risk Analysts
  • Evaluation of the appropriateness of Corrective Action Plans resulting from Reviews or Business Monitoring, and subsequent validation of the effectiveness of the same after implementation by the Business
  • Accountability for the quality and consistency of work products that include Credit Assessment Documents, Sample Rationale Documents, and BICR Review Reports created for the assigned Review Entity
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right