Lending Operations Consultant

• Support pipeline oversight and file assignment by partnering with Lending Operations Managers to ensure consistent customer experience and operational efficiency
• Apply knowledge of lending systems and procedures to guide team members and resolve routine and low to moderately complex issues
• Present recommendations for process improvements and assist in performance and risk data analysis, identifying trends as well as contributing to root cause analysis
• Participate in special projects and reporting efforts while exercising some independent judgement, including daily reporting, and audit support
• Provide information, input and feedback to functional colleagues, internal partners and stakeholders to enhance team performance and functional area deliverables
• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member

3+ years of loan processing, closing, or underwriting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Strong knowledge of home loan mortgage processing, lending systems, and operational workflows
• Experience using Wells Fargo's CORE loan origination system
• Proven ability to lead initiatives or influence within a team environment
• Experience using Tableau
• Demonstrated experience in creating, managing, and interpreting operational and performance reporting (daily, weekly, monthly)
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Familiarity with pipeline reporting, SLA tracking, and loan-level metrics within lending environments
• Experience leading or supporting risk oversight, compliance, and control functions in a regulated environment
• Exceptional communication and presentation skills, with the ability to influence stakeholders and convey complex information clearly
• Strong organizational leadership skills, with the ability to manage multiple priorities and drive execution in a fast-paced environment
• Proven ability to apply data-driven insights to guide strategic decision-making and improve operational performance
• Demonstrated success in utilizing analytics to optimize processes, enhance efficiency, and achieve measurable business outcomes
• Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)