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Lending Customer Service

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
-

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Contract Type:
Not provided

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Salary:

80000.00 - 90000.00 AUD / Year

Job Description:

Lending Specialist | High-Growth Fintech. Are you a residential lending professional who prides themselves on empathy as much as expertise? Join a dynamic, fast-growing financial services firm that is redefining retirement solutions for Australians. Based in the heart of Double Bay—just a short stroll from Edgecliff station—this is your chance to move away from the 'big bank' bureaucracy and into a role where your work has a tangible, life-changing impact on your clients. As a Lending Specialist, you will be the face and voice of the business, guiding clients through the end-to-end journey from initial enquiry to settlement. This isn't just about processing files; it’s about building lasting relationships and providing clear, helpful communication to a demographic that values authentic, human connection.

Job Responsibility:

  • Client Engagement: Manage inbound and outbound enquiries from potential clients, brokers, and referrers via phone, email, and web chat
  • Pipeline Management: Support the end-to-end sales pipeline, ensuring proactive follow-ups to meet business growth targets
  • End-to-End Ownership: Oversee client applications through to settlement, collaborating closely with Operations to ensure a seamless experience
  • Relationship Management: Conduct annual client check-ins and handle ad hoc requests with professionalism and care

Requirements:

  • Lending Expertise: Background in consumer lending, with a strong preference for residential lending experience in a phone-based environment
  • Empathy & Communication: Natural communicator who can simplify complex information and deliver it with a caring, patient touch
  • Mindset: Quick learner with a growth mindset, a positive attitude, and an organized approach to file management
What we offer:
  • Super
  • Discretionary Bonuses
  • Employee Share Option Plan (for eligible staff)
  • True Career Growth
  • Culture of Care
  • Prime Location in Double Bay
  • Stability & Vision

Additional Information:

Job Posted:
April 24, 2026

Expiration:
May 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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