CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Leisure Reservations Agent

United States, Naples · Job Posted January 13, 2026
Apply Position
Job Link Share

Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility

  • Assist other departments when needed to ensure optimum service to guests
  • Maintain cleanliness of work areas throughout the day
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Read and visually verify information in a variety of formats
  • Enter and locate work-related information using computers and/or point of sale systems
  • Exchange information with other employees using electronic devices
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Follow all company safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
  • Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
  • Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Leisure Reservations Agent

8 matching positions

Onsite Leisure Reservations Sales Coordinator

Location
Location
United States , Sausalito
Salary
Salary:
19.77 USD / Hour
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a High School diploma, College Degree preferred
  • Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
  • Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
  • Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
  • Capable of remembering guest names and using them frequently
  • Must be able to see, hear and speak clearly
  • Strong computer skills with hotel property management systems
  • Exceptional verbal and written communication skills in English
  • Ability to operate basic office equipment
  • computer and related programs, fax, copier, scanner, etc.
Job Responsibility
Job Responsibility
  • To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
  • Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
  • Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
  • Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
  • Host site inspections on behalf of sales team
  • Entertain agents / fam trips in resort F&B outlets
  • Coordinate agent property visits including FAM trips
  • Reconcile TA commissions weekly and investigate any commission inquiries
  • Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
  • Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks
  • Fulltime
Read More
Arrow Right

Reservations Agent

We are seeking a professional and customer-focused Reservations Agent to join ou...
Location
Location
Vietnam , Phu Quoc
Salary
Salary:
Not provided
thehoxton.com Logo
The Hoxton
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
  • Excellent command of English
  • Professional telephone etiquette and strong written communication skills
  • Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
  • Typing skills of approximately 40 words per minute
  • Detail-oriented with the ability to multitask in a fast-paced environment
  • Strong problem-solving skills and ability to make decisions independently
  • Flexible availability to work various shifts, including weekends and holidays
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to work collaboratively in a team environment
Job Responsibility
Job Responsibility
  • Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
  • Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
  • Accurately record all required reservation information in our Property Management System
  • Upsell room types and additional services to maximize revenue while meeting guest needs
  • Provide detailed information about our property, amenities, and local attractions in Phu Quoc
  • Collaborate with other departments to ensure guest requests and special requirements are met
  • Handle changes, cancellations, and special requests with a customer-centric approach
  • Maintain up-to-date knowledge of room availability, rates, and promotional offers
  • Assist in resolving customer complaints and concerns in a timely and professional manner
  • Contribute to the continuous improvement of our reservation processes and guest experience
What we offer
What we offer
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
  • The ability to challenge the norm and work in an environment that is both creative and rewarding
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
  • A competitive package and plenty of development opportunities
  • Fulltime
Read More
Arrow Right

Reservations Agent

The Reservations Agent is responsible for managing guest bookings and inquiries ...
Location
Location
Spain , Illes Balears
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school education or equivalent experience
  • Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience
  • Strong attention to detail and organizational skills
  • Excellent customer service skills
  • Strong and effective communication skills
  • Ability to read, write, and speak English
  • Work Experience: 2 Years
  • Degree: Professional /Technician
  • Languages: Spanish / English
  • Language Ability: High
Job Responsibility
Job Responsibility
  • Manage guest bookings and inquiries efficiently while delivering outstanding customer service
  • Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Complete pre arrival communication for guests arriving
  • Process deposits for reservations that require
  • Executes all tasks and trainings assigned by the supervisor
  • Answer incoming hotel calls in an efficient and friendly manner
  • Manage Four Seasons chat, responding to requests in a timely manner
  • Process email reservation requests from all outside agencies and colleagues
  • Answer General Reservations and Contact Us e-mail
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounts at our hotel restaurants
  • Discounts on local services
  • Possibility of accommodation and transportation to work (at a reduced cost)
  • Fulltime
Read More
Arrow Right

Travel Consultant

Calling All Experienced Retail or Corporate Travel Consultants! We're looking fo...
Location
Location
Australia , South Bank
Salary
Salary:
85000.00 AUD / Year
fctgcareers.com Logo
Flight Centre Brand
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A high level of attention to detail
  • 2+ years experience as a Travel Consultant or Travel Manager
  • High level of GDS proficiency, with a preference for Sabre
  • Excellent communication, listening and presentation skills
  • Demonstrated ability to work within a multidisciplinary team
  • Ability to develop and grow strong relationships
  • Great business acumen
  • Minimum of 2 years corporate or leisure travel consulting experience
Job Responsibility
Job Responsibility
  • Working with large market corporations, using your expertise in fares and complex itineraries to make professional and accurate business international and academic travel arrangements including air, car, hotel, and ground transportation reservations using Sabre GDS
  • Assist in making professional and accurate business travel arrangements for corporate accounts including air, car, hotel, and ground transportation reservations
  • Follow company procedures, account guidelines and customer service standards in the area of making travel arrangements, ticketing, Phase IVs, ticket exchanges/changes, CRS/GDS productivity
  • Communication and relationship management with internal and external stakeholders
  • Work as a team member and assist other agents as needed in completing all functions related to servicing the client
  • Deliver on travel and requests within designated SLAs
What we offer
What we offer
  • Company culture: employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
  • Equal Opportunity Employer
  • Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)
  • Fulltime
Read More
Arrow Right

Travel Operations Coordinator

This role plays a key part in supporting the continued growth of the Walt Disney...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
disney.com Logo
Disney
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong administrative experience, with a high level of attention to detail
  • Experience in travel operations or reservations is an advantage, but not essential
  • Previous experience within the travel industry or with theme park, leisure or resort products is beneficial
  • Ability to manage multiple tasks and priorities, while staying organised and meeting deadlines
  • Comfortable working both independently and as part of a collaborative team
  • Able to work effectively in a fast-paced, high-volume environment
  • Confident communicator, with strong written and verbal communication and good interpersonal skills
  • Good working knowledge of Microsoft Office tools, including Word, Excel, Outlook and PowerPoint
  • Willingness and ability to learn new systems and processes
  • Culturally aware and comfortable working with a diverse range of people and partners
Job Responsibility
Job Responsibility
  • Provide day-to-day operational support for the Disney Central, Sales and Guest Care teams across the Disneyland Paris product, responding quickly and accurately to information requests
  • Investigate and resolve guest queries and complaints, working closely with the Disneyland Paris Guest Communications team and following internal guidelines and legal requirements
  • Support the resolution of post-booking, pre-departure and in-resort issues, ensuring a smooth experience for guests
  • Assist with payment and credit card queries to help resolve issues as quickly as possible
  • Manage and triage Operations email inboxes, covering Disneyland Paris transport-inclusive packages, as well as hotel and ticket bookings
  • Complete quality checks on Walt Disney Travel Company International bookings, working closely with the Disneyland Paris Tour Operator team
  • Work with the Guest Care team to ensure booking changes, including major schedule amendments across flights, rail and self-drive packages, are followed through accurately and on time
  • Support credit control processes to ensure bookings are paid in line with deadlines
  • Keep administrative and operational documentation up to date
  • Monitor hotel refurbishment activity and ensure guests and internal teams are kept informed
What we offer
What we offer
  • 25 days annual leave
  • Private medical insurance & dental care
  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Excellent parental and guardian leave
  • Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST
  • Fulltime
Read More
Arrow Right

Sales Manager

The Sales Manager is responsible for driving revenue growth by identifying new b...
Location
Location
Kenya , Nairobi
Salary
Salary:
Not provided
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Hospitality Management, Business Administration, or related field
  • Minimum 3–5 years’ experience in hotel sales
  • Strong understanding of the local and international hospitality market
  • Experience with CRM systems and sales reporting tools
Job Responsibility
Job Responsibility
  • Proactively identify and secure new business across corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and leisure segments
  • Develop and implement sales strategies to achieve and exceed revenue targets
  • Conduct sales calls, site inspections, and client presentations
  • Participate in trade shows, networking events, and industry forums
  • Build and maintain strong relationships with key corporate accounts, travel agents, and event planners
  • Negotiate contracts, rates, and agreements in line with hotel policies
  • Ensure high levels of client satisfaction and repeat business
  • Work closely with Revenue Management to ensure pricing strategies are competitive and aligned with market demand
  • Monitor market trends, competitor activity, and industry developments
  • Prepare accurate sales forecasts and reports
  • Fulltime
Read More
Arrow Right

Rental Sales Agent

Since 1946, Avis Budget Group has established itself as a leader in mobility sol...
Location
Location
Belgium , Antwerp
Salary
Salary:
2118.00 - 2298.00 EUR / Month
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills and a customer-focused attitude, both with business and leisure clients (B2B & B2C)
  • Able to develop and deliver an effective sales pitch
  • Prior experience in customer service, ideally in car rental, retail, or hospitality
  • Comfortable using digital tools
  • Hold a valid manual Category B driver’s license in Belgium
  • Good command of Dutch
  • Bring energy and a positive attitude to share with colleagues and customers
Job Responsibility
Job Responsibility
  • Managing front-desk operations: preparing quotes, processing reservations, creating rental agreements, and explaining the rental terms and conditions
  • Ensuring customer satisfaction: highlighting the agency’s services while meeting customers’ needs (upselling)
  • Providing customer service: welcoming clients, explaining and processing billing for any damages and/or additional charges at the end of the rental
  • Checking the condition of vehicles upon return (bodywork, interior, missing accessories, etc.) and identifying necessary repairs
  • Performing routine maintenance and cleaning (both interior and exterior) of vehicles
  • Transferring vehicles between return and pick-up areas
What we offer
What we offer
  • Monthly bonuses of €100 – €500
  • Car rental discounts for you and your family
  • Meal vouchers
  • Eco vouchers
  • Transport allowance
  • Group insurance
  • 13th month salary
  • Numerous benefits and discounts with our partners (including Disney, etc.)
  • Fulltime
Read More
Arrow Right

Concierge agent

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritiu...
Location
Location
Mauritius , Beau Champ
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Written, spoken and reading proficiency in the English & French
  • 1 – 2 years hotel/resort experience in Front Office
  • Hospitable, outgoing & customer-oriented
  • Good city/island knowledge
Job Responsibility
Job Responsibility
  • Assist guests with “Insightful” information about the city/island, major attractions, top restaurants, bars, nightclubs etc.
  • To offer and arrange car rental, airline and train tickets, office services, local events, cultural events, beauty and barber services, baby-sitting, arranging presents, repairs and shopping for the guests, arrange restaurant bookings
  • Handle all guests’ requests and fulfil them in a timely manner
  • To be able to inform guests about the hotel & its services
  • Be able to handle emergencies
  • Work closely with Front Desk staffs and provide assistance when needed
  • Assist the Concierge Manager to maintain comprehensive Concierge Database of information both computerized & hard copy for guest’ reference and regularly update them
  • To work closely with Front Office in handling of groups, VIPs, return guests etc.
  • To be well informed of activities available, i.e. theatre, arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours etc., and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc., for guest
  • On quarterly basis, visit new attractions in the city & update
  • Fulltime
Read More
Arrow Right