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As a Leisure Receptionist you will be responsible for maximising Gym memberships and Spa revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
Job Responsibility:
To be familiar with the days business, including arrivals, departures, and special requests
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
To have a good understanding of the guests’ requirements when they are checking in or out
To ensure all cash, charge, float and till procedures are carried out accordingly
Demonstrates a working knowledge of all services and facilities of the hotel, and local area
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards
Requirements:
Excellent Customer service skills
to be able to follow standards
good organisational skills
to be able to make decisions in a fast paced environment
to be able to communicate well to each other and guests