Leisure Experience Manager

• Support and drive revenue and marketing for all leisure and retail leisure areas across resort
• Support the Entertainment & Leisure Senior Manager in the overall success and consistent running of the leisure operation and delivery
• Oversee the leadership and development of the Leisure Leaders and their teams including Fairground, Spa, Splash and Sports teams
• Co-ordinate and support the Leisure Leaders to ensure all elements of our leisure experiences are delivered as directed
• Maintain consistency of delivery and experience
• Support the leaders in their use of our online rostering system business tool
• Consistently evaluate the quality of the delivery of all leisure experiences
• Ensure that all activity environments and general leisure areas are maintained effectively and are kept safe, clean, and presentable at all times
• Exceed customer expectations by ensuring all leisure activities and events are executed to the highest possible standard
• Develop the Fairground Manager, Spa Manager, Splash Manager and Sports Manager, empowering them to lead their teams effectively
• Work within and alongside the wider department's Leader in Entertainment and drive new ideas and initiatives to support revenue growth in leisure retail spaces
• Ensure brand alignment and guest engagement

• Passionate leader with exceptional knowledge and solid experience of managing a team
• Ability to work to deadlines
• High-spirited and fun-loving
• Multi-tasker with excellent communication skills
• Genuine enthusiasm for delivering memorable guest experiences
• Keen eye for brand experience and fostering new ideas to reach internal targets
• Strongly business minded, with a focus on revenue growth, performance, and achieving commercial targets
• Previous demonstrable experienced within the leisure, entertainments, or hospitality industries
• Problem-solver who is a committed team player
• Able to work on your own initiative when necessary
• Excellent communicator, confident in engaging with teams at all levels
• Curious, with the courage to challenge the status quo and foster continuous improvement
• Excellent experience in a leisure background
• Experience in working with and building relationships with external industry experts and suppliers
• Strong experience of being guest and customer facing
• Experience dealing with a range of queries and sometimes complaints directly
• Hold an analytical mind with the ability to forecast and manage costs

Working knowledge of health and safety procedures, processes, relevant regulations and legislation