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Kew Green Hotels Logo Kew Green Hotels · Hospitality and Tourism

Leisure Club Supervisor

United Kingdom, Chatham 26436.80 GBP / Year · Job Posted June 29, 2026
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Job Description

This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best. You’ll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience. You’ll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.

Job Responsibility

  • Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations
  • Supervising the leisure team, providing guidance, support and feedback to maintain high standards
  • Conducting member inductions and supporting group exercise programmes aligned to member needs
  • Ensuring the club is clean, safe and presented to a high standard at all times
  • Completing and overseeing daily, weekly and monthly health & safety checks
  • Supporting achievement of club KPIs including membership growth, retention and revenue targets
  • Managing cash handling processes, stock control and reporting in line with company procedures
  • Supporting marketing initiatives to drive new memberships and secondary revenue streams
  • Ensuring full compliance with health, safety, hygiene and pool plant standards
  • Supporting training, coaching and development of Leisure Assistants to build a strong team

Requirements

  • Experience in a leisure, fitness or hospitality supervisory role
  • Strong leadership and coaching skills, with the ability to motivate and develop a team
  • Excellent customer service skills and the ability to build relationships with members and guests
  • Proactive and organised, able to manage multiple priorities
  • Commercial awareness, with an understanding of membership growth and revenue drivers
  • A calm and professional approach in a fast-paced environment
  • A commitment to health, safety and compliance standards
  • A positive, can-do attitude and a passion for the leisure industry
  • A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above)

What we offer

  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
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