Legal Support Administrator

• Answering telephone calls and passing information in a timely manner
• Be the first point of contact for clients, dealing with both new enquiries and existing clients
• Working closely with Case Progression Officers and other members in the team to progress cases and provide excellent customer service
• Liaising with the Prosecution, Courts, Barrister Chambers and Chambers by both telephone and email
• Recording notes of conversations and preparation on files
• Taking mitigation and witness statements from clients
• Manage and organise your workload efficiently and effectively
• Establish and maintain an effective working relationship with colleagues, supervisors and clients

• Good communication and customer service skills - both oral and written
• Paying fine attention to detail
• Competent IT skills including knowledge in Microsoft Office and Outlook
• Have excellent organisation
• Work well within a team as well as being able to use your own initiative and work independently
• Be able to prioritise and manage workload
• Have the ability and enthusiasm to learn

Previous experience within the legal industry or a qualification

• 25 days holiday plus Bank Holidays
• Full training will be provided
• Career progression opportunities