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Legal Support Administrator

United Kingdom, Newton Abbot Employment contract 22500.00 - 23000.00 GBP / Year · Job Posted June 17, 2025
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Job Description

The Legal Support Administrator is an office support role where you will be assisting the Case Progression Officers with administration duties in the day-to-day progression of cases, working closely with them and their clients. Your previous administration or customer service experience and good IT skills will come into play while you assist the CPO by answering calls and collating information to help the cases move forward to the next stage.

Job Responsibility

  • Answering telephone calls and passing information in a timely manner
  • Be the first point of contact for clients, dealing with both new enquiries and existing clients
  • Working closely with Case Progression Officers and other members in the team to progress cases and provide excellent customer service
  • Liaising with the Prosecution, Courts, Barrister Chambers and Chambers by both telephone and email
  • Recording notes of conversations and preparation on files
  • Taking mitigation and witness statements from clients
  • Manage and organise your workload efficiently and effectively
  • Establish and maintain an effective working relationship with colleagues, supervisors and clients

Requirements

  • Good communication and customer service skills - both oral and written
  • Paying fine attention to detail
  • Competent IT skills including knowledge in Microsoft Office and Outlook
  • Have excellent organisation
  • Work well within a team as well as being able to use your own initiative and work independently
  • Be able to prioritise and manage workload
  • Have the ability and enthusiasm to learn

Nice to have

Previous experience within the legal industry or a qualification

What we offer

  • 25 days holiday plus Bank Holidays
  • Full training will be provided
  • Career progression opportunities

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