Legal Services Manager Job at ATI Physical Therapy (Downers Grove)

Job Description

The Legal Services Manager is a key member of the legal team, and is accountable for reviewing, evaluating, monitoring and/or leading an indirect team to execute on ATI’s professional and general liability claims submissions processes and claims management, deposition coordination & preparation processes, health and employment record subpoena response processes, corporate governance support and ensuring that we deliver the same to meet the needs of ATI, its patients, clients, and employees while delivering a smooth and efficient ATI legal team customer experience. This role provides coaching and delivers expertise and support to team members ensuring ATI’s legal processes are administered efficiently by the team. The role will establish and maintain processes and guidelines along with identifying new and innovative ways to engage current and future ATI team members.

Job Responsibility

Leads the daily operations of a team focused on professional and general liability claims submissions processes, deposition coordination & preparation processes, and health and employment record subpoena response processes
Responsible for day-to-day correspondence and negotiation with third party law firms regarding records fees and fees payable for clinician testimony
Assists with the preparation of ATI employees involved in litigation as witnesses
Facilitates leadership decision making by analyzing options, forecasting future costs and making smart recommendations that fit the desired ATI outcomes
Utilizes a hospitality and customer focused mindset for managing escalations, change management and communication planning
Applies process improvement mindset to understand workflows and enable the process to flow more smoothly leveraging enterprise level systems
Optimizes and leverages technology blended with workflow/process discipline to ensure complete work in the most effective and efficient manner
Partners across the broader legal, compliance and other ATI teams to connect workflow dots to ensure efficient and effective execution
Expedites delivery of oral and written responses by establishing and maintaining strong relationships with third party attorneys and record copy services
Handles confidential information related to ATI, its patients and its employees
Maintains client confidence by keeping client/attorney information confidential
Handles client intake procedure and file management
Serve as point of contact for clients regarding administrative matters
Resolve gaps and customer specific scenarios related to legal services while showing empathy, understanding and seeking to find win-win resolutions for ATI, its patients and its employees
Acts as a liaison with other departments and outside agencies, including high level staff such as CEO, CFO, senior management
Achieves financial objectives by assisting with the preparation of legal team operational budgets, analyzing variance and initiating corrective actions
Work with attorneys to support billing compliance
Works independently and within a team on special and nonrecurring and ongoing projects
Acts as a project manager for special projects, which may include managing insurance renewals, planning and coordinating multiple presentations, disseminating information, and handling communications

Requirements

Bachelor's degree or JD and 3+ year as a member of an in-house legal team or law firm or equivalent years of experience as a member of an in-house legal team in lieu of degree
At least 3 years litigation experience required
3+ years as a member of an in-house legal team or law firm
At least 3 years litigation experience
Proven experience with claims management
Brings a customer service mentality and focus every day
Brings a point of view for how best to integrate new ideas, legal services and initiatives
Ability to root cause issues quickly and uncover core issues using research and data
Strong attention to detail and exceptional organizational skills
Demonstrated ability to effectively interact in a cross-functional environment across all levels of executive management and a geographically dispersed footprint
Demonstrated ability to build and maintain internal relationships
Excellent communication skills, including written, verbal and presentation skills
A flexible, dynamic, self-demanding and proactive individual
Bias for action in resolving challenges
Proven expertise managing, evaluating, analyzing quickly and creating meaningful business reporting
Be a great coach using positive reinforcement, providing clear feedback and follow through
Be a collaborator – partnerships with teams like HR, Communications, Clinical Operations, Finance and IT
Brings an improvement mindset for how to best leverage enterprise level systems
Ability to work in a fast-paced environment and demonstrate a blend of flexibility, knowledge of the business and diversity of activity each day

Nice to have

Bachelor's degree or JD and 5+ year as a member of an in-house legal team or law firm or equivalent years of experience as a member of an in-house legal team in lieu of degree
5+ years as a member of an in-house legal team or law firm
3 or more years of supervisory experience
Healthcare legal and compliance experience (ex., HIPAA, Stark, AKS)
Certified Paralegal (CP), Registered Paralegal/Core Registered Paralegal (RP/CRP), Professional Paralegal (PP)

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Legal Services Manager

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