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Legal Program Services Lead

India, Haryana · Job Posted April 12, 2026
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Job Description

Be a Legal Innovator. Drive Transformation. Lead with Impact. Join our Analytics & Information Management (AIM) organization as the Legal Program Services Lead (VP - C13) and play a pivotal role in enabling legal operational excellence and driving strategic transformation across the enterprise. In this high-impact role, you will oversee a portfolio of complex, regulatory and business-critical legal initiatives, ensuring Citi’s Legal Department remains agile, efficient, and at the forefront of industry change. This highly visible and impactful leadership position offers the opportunity to shape the future of our legal operations and risk management practices. The role is to support design & delivery of large-scale transformation projects for Legal COO that involves significant use of data, analysis & AI.

Job Responsibility

  • Strategic Vision & Alignment: Work with senior leaders across the organization to define legal requirements for major initiatives and ensure each program aligns with broader business and Legal strategy
  • Program Portfolio Leadership: Establish and manage a portfolio of multiple legal projects (spanning regulatory remediation, business-mandatory, and strategic transformation initiatives) running in parallel
  • Program Governance & Delivery: Drive adherence to standardized program management processes, methods, and delivery principles across all legal initiatives, including rigorous tracking of Risks, Assumptions, Issues, and Dependencies (RAIDs)
  • Change Management & Adoption: Ensure change management principles are applied and understood by all impacted stakeholders for every implementation
  • Stakeholder Partnership & Leadership: Operate as the Legal Program Services lead interfacing with diverse stakeholders, fostering strong relationships with Global Legal Solutions partners and senior Legal stakeholders
  • Planning & Risk Management: Develop and maintain detailed project plans with clear milestones and success metrics (KPIs), including accurate estimates of timelines, budgets, and resource requirements
  • Innovation & Automation: Identify and implement opportunities to leverage automation and AI technologies to streamline legal processes and workflows
  • Analytical Problem Solving & Business Analysis: Collaborate with Legal SMEs and business units to gather, analyze, and document requirements, creating Business Requirement Documents (BRDs) and process maps using industry-standard analysis techniques
  • Process Improvement & Design: Map current (“as-is”) vs. future (“to-be”) business processes to identify gaps and opportunities for improvement
  • Technology & Vendor Coordination: Partner with internal technology teams and external vendors to implement legal technology solutions, ensuring they meet business requirements and quality standards

Requirements

  • 15+ years of progressive experience in program/project management, legal operations, or related fields, with a proven track record of leading and executing successful large-scale initiatives
  • Experience managing complex regulatory or transformation projects in a matrixed, global organization is highly desirable
  • Deep understanding of the financial services industry, including the regulatory and legal landscape, and how legal functions operate within a large global bank
  • Familiarity with risk & control frameworks and regulatory remediation in banking is a plus
  • Exceptional strategic thinking skills with the ability to identify opportunities to drive innovation and create a compelling vision for the future of legal operations
  • Outstanding analytical and problem-solving capabilities with a talent for translating complex data and information into actionable insights and decisions
  • Demonstrated expertise in project/program management methodologies and tools (e.g., Agile, Waterfall)
  • Experience with automation tools and techniques to improve process efficiency
  • Familiarity with AI technologies (including machine learning or generative AI) and their potential applications in legal operations and service delivery
  • Exceptional communication (written and verbal), interpersonal, and presentation skills
  • Demonstrated thought leadership in legal operations, program management, or related fields
  • Strong leadership skills, with experience in collaborating with cross-functional or matrix teams and fostering a culture of innovation and collaboration
  • Minimum: Bachelor’s degree in Business, Law, Technology, Analytics, or a related field
  • Preferred: Advanced degree (MBA, JD, or related field) or professional certifications in project management (PMP/Prince2), process improvement, or technology

Nice to have

  • Familiarity with risk & control frameworks and regulatory remediation in banking
  • Advanced degree (MBA, JD, or related field) or professional certifications in project management (PMP/Prince2), process improvement, or technology
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