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Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. They collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.
Job Responsibility:
Build trusted relationships with law firm and in-house legal teams
Design and lead onboarding sessions, training workshops, and ongoing enablement programs
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts
Proactively surface obstacles to adoption and develop strategies to overcome them
Translate legal practice needs into actionable feedback for the product and engineering teams
Monitor usage trends and identify at-risk accounts or untapped opportunities
Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources)
Support the credibility and brand of Harvey as the leading AI platform for lawyers
Travel may be required from time to time
Requirements:
JD or equivalent legal qualification
At least 3 years of experience practicing law at a top-tier law firm
At least 1 year experience in practice innovation
Executive engagement skills and presence
Outstanding presentation skills to both legal and executive audiences
Strong understanding of legal processes and challenges faced by legal professionals
Curiosity about AI’s potential to transform the legal industry
Nice to have:
Sales or customer-facing experience, including law firm business development and/or secondment
Experience directly managing law firm client matters and client relationships