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Legal Product Specialist (Innovation)

United Kingdom, London · Job Posted February 18, 2026
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Job Description

Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. They collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.

Job Responsibility

  • Build trusted relationships with law firm and in-house legal teams
  • Design and lead onboarding sessions, training workshops, and ongoing enablement programs
  • Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts
  • Proactively surface obstacles to adoption and develop strategies to overcome them
  • Translate legal practice needs into actionable feedback for the product and engineering teams
  • Monitor usage trends and identify at-risk accounts or untapped opportunities
  • Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources)
  • Support the credibility and brand of Harvey as the leading AI platform for lawyers
  • Travel may be required from time to time

Requirements

  • JD or equivalent legal qualification
  • At least 3 years of experience practicing law at a top-tier law firm
  • At least 1 year experience in practice innovation
  • Executive engagement skills and presence
  • Outstanding presentation skills to both legal and executive audiences
  • Strong understanding of legal processes and challenges faced by legal professionals
  • Curiosity about AI’s potential to transform the legal industry

Nice to have

  • Sales or customer-facing experience, including law firm business development and/or secondment
  • Experience directly managing law firm client matters and client relationships

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