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Legal Operations Support Associate

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
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Job Description

The Legal Operations Support Associate will play a key role in supporting and improving the operations of Resmed’s Legal Team. They will be responsible for helping to ensure the efficiency, accuracy, and consistency of day-to-day Legal Operations, specifically focused on the Internet Policy Administration and Sales Terms Enforcement activities.

Job Responsibility

  • Execute day to day internet policy administration and sales terms enforcement operations
  • Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
  • Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity
  • Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations
  • Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
  • Review and validate customer internet applications, websites, listings, pricing, and promotional activities
  • Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
  • Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
  • Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review
  • Maintain and update customer databases and CRM systems
  • Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives
  • Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation

Requirements

  • 1-2 years of experience in commercial operations, internet sales, or policy administration
  • Strong English skills (written and verbal) to write/create basic reports and business correspondence
  • Strong analysis and critical thinking skills
  • Well organized, detailed oriented and deadline oriented
  • Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers)
  • Experience working in a multinational company
  • Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives

Nice to have

  • Experience in Operations/ Shared Services environment in multi-national operations
  • Experience working with US, European or other overseas counterparts
  • Experience with SharePoint, Oracle and CRM (Salesforce)
  • Working experience with BI solutions such as Cognos, Tableau and SiSense
  • Experience with and knowledge of project management principles, theories, concepts and tools (e.g. MS Project, Visio, Agile, SDLC etc.)
  • Medical device industry experience a plus

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