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The Legal Operations Support Associate will play a key role in supporting and improving the operations of Resmed’s Legal Team. They will be responsible for helping to ensure the efficiency, accuracy, and consistency of day-to-day Legal Operations, specifically focused on the Internet Policy Administration and Sales Terms Enforcement activities.
Job Responsibility:
Execute day to day internet policy administration and sales terms enforcement operations
Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity
Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations
Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
Review and validate customer internet applications, websites, listings, pricing, and promotional activities
Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review
Maintain and update customer databases and CRM systems
Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives
Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation
Requirements:
1-2 years of experience in commercial operations, internet sales, or policy administration
Strong English skills (written and verbal) to write/create basic reports and business correspondence
Strong analysis and critical thinking skills
Well organized, detailed oriented and deadline oriented
Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers)
Experience working in a multinational company
Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives
Nice to have:
Experience in Operations/ Shared Services environment in multi-national operations
Experience working with US, European or other overseas counterparts
Experience with SharePoint, Oracle and CRM (Salesforce)
Working experience with BI solutions such as Cognos, Tableau and SiSense
Experience with and knowledge of project management principles, theories, concepts and tools (e.g. MS Project, Visio, Agile, SDLC etc.)