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Portico Logo Portico · IT - Administration

Legal Operations Specialist and Paralegal

United States Employment contract 75000.00 - 90000.00 USD / Year · Job Posted June 09, 2026
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Job Description

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.

Job Responsibility

  • Serve as an administrator for the legal operations systems used by the Office of the General Counsel, including Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and other systems as needed
  • Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users
  • Perform day-to-day maintenance of template documents, clause libraries, dashboards, reports, inquiries, wizards, etc
  • Manage onboarding of users, new departments, or subgroups to Conga for Salesforce and, as needed, rework flows for existing CFS participants
  • Serve as liaison between Legal, Business Systems, and other subject matter experts and power users of the CFS system
  • Execute migration activities, including collection of data requirements, as well as data cleanup and preparation
  • Update training syllabi and conduct training sessions
  • Update and create user manuals and training videos
  • Oversee and respond to user support requests
  • Implement and document new policies and processes in a centralized manner to complement legal systems
  • Respond to user requests about CFS and Conga Contracts in a dedicated Slack channel and provide timely support
  • Draft and coordinate various Secretary of State corporate filings to ensure ITHAKA remains in good standing

Requirements

  • Four years minimum relevant experience with Conga Contracts for Salesforce CLM
  • Excellent skills in analytical thinking
  • Exceptional organizational skills with an excellent sense of priority, urgency, and commitment to deadlines
  • Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision
  • Ability to communicate effectively with members of other units
  • Solid computer skills, including proficiency with Microsoft Office products (Word, PowerPoint and Excel) and Google Suite products (GDocs, GSheets, and Google Slides)
  • Occasional travel, comprising less than 10% of the time, may be necessary
  • Not currently considering candidates who require any type of immigration sponsorship to work in the United States
  • Must work and reside in the continental U.S.

What we offer

  • Medical, dental, and vision plans
  • Employer-paid 10% retirement contribution
  • Paid parental and caregiver leave
  • 22 days of paid time off
  • 11 paid holidays
  • Up to 12 sick days
  • Wellness benefits
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