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Ampa - Legal & Professional Services Logo Ampa - Legal & Professional Services · IT - Administration

Legal Operations Manager

United Kingdom, Birmingham Employment contract · Job Posted June 15, 2026
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Job Description

This role will work closely with the Shakespeare Martineau brand MD to take responsibility for driving, delivering and evaluating a wide variety of projects and BAU operational requirements across the SHMA brand, acting as a key business partner and connector between legal teams, leadership and central group services within a wider professional services group.

Job Responsibility

  • Working with the MD to take responsibility for various BAU operational matters as they arise, acting as a trusted partner on key priorities and ad hoc initiatives
  • Taking the lead on discrete projects linked to the day to day operations of the Brand - to deliver improvements as needed, including the design/improvement and implementation of processes across areas such as Finance, Risk & Compliance, IT & Legal Technology and People
  • Ensuring projects are delivered efficiently and cost effectively, with a focus on scalability and continuous improvement
  • Reporting on project progress to SHMA MD and Leadership team , including contributing to regular operational updates and communications across various channels
  • Liaising and collaborating with individuals across SHMA and Ampa where needed, building strong relationships with central group teams (e.g. Finance, IT, Risk, People team) to ensure effective delivery
  • Providing operational support to the SHMA brand MD, where needed
  • Acting as the point of escalation for specific operational delivery – as agreed with the MD
  • Acting as a key point of contact for legal teams for escalating operational issues, providing troubleshooting and support and ensuring queries are seen through to resolution
  • Connecting stakeholders across the business, ensuring queries are directed efficiently and outcomes delivered
  • Working with Team Leaders to embed new processes and ways of working across the brand
  • Championing the needs of legal teams, ensuring feedback is captured and represented in group-wide initiatives
  • Supporting the delivery of group-level initiatives impacting the brand
  • Supporting internal communications, including in-person brand updates and intranet content maintenance
  • Supporting onboarding activity, including involvement in induction processes and acting as a point of contact for new joiners
  • Supporting member lifecycle processes, including coordination of leavers and oversight of file management processes where required
  • Delegating tasks and overseeing workflow of junior support, as appropriate

Requirements

  • Previous strong experience of legal operations management within law firms: such as practice manager role and responsibilities
  • Awareness of legal operational compliance requirements
  • Execution focused, driven and comfortable 'juggling' competing priorities
  • Excellent communication skills and strong attention to detail
  • A willingness to learn, combined with a pro-active, solution focused approach to drive results
  • High degree of drive, self-motivation, and resilience. A 'can do' attitude, able to make things happen
  • Always committed to delivering the best possible outcome to clients and stakeholders
  • Willingness to be flexible, performing additional ad-hoc responsibilities deemed commensurate with the role and being alert to changing accountabilities as the brand's needs change
  • Be engaging and a strong influencer, able to bring colleagues on board with new ideas and initiatives, including at senior stakeholder level
  • A completer/finisher with a strong focus on getting things done
  • Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment
  • Commercially aware and pragmatic in approach
  • Collaborative and approachable, with strong relationship-building skills
  • High level of ownership and accountability for delivery
  • Experience of delivering cross-functional projects and driving operational improvements

What we offer

  • Agile Working
  • blended approach to where and how we work
  • flexibility
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