Legal Operations Manager – Paralegal

• Direct the day-to-day work of a remote intake team managing a large volume of new inquiries and consultation requests
• Ensure prospective clients receive timely, compassionate, and clear communication across all intake channels
• Assess potential personal injury and medical malpractice matters to determine viability and alignment with firm criteria
• Analyze intake results by reviewing conversion trends, responsiveness, follow-up activity, and signed retainer outcomes
• Establish clear performance expectations, accountability measures, and streamlined workflows to improve departmental efficiency
• Coach and develop team members on consultative conversations, objection response techniques, and client-centered communication
• Prepare and share recurring reports on key intake indicators, including lead quality, retention progress, and call-handling effectiveness
• Partner with attorneys to arrange consultations and route suitable matters for prompt review and assignment

• At least 5 years of relevant experience in legal intake, operations, or paralegal leadership within a law firm setting
• Demonstrated success managing intake teams in a high-volume legal environment
• Background in plaintiff personal injury and/or medical malpractice matters is strongly preferred
• Experience supervising remote staff and maintaining performance across distributed teams
• Strong ability to interpret intake data, monitor operational metrics, and drive measurable improvement
• Working knowledge of case qualification, lead assessment, and the factors that influence client decision-making
• Excellent communication, leadership, and organizational skills
• Ability to perform effectively in a fast-paced setting with high standards for accountability and responsiveness

Background in plaintiff personal injury and/or medical malpractice matters is strongly preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan