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Legal Expenses Insurance Claims Handler

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RAC

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Location:
United Kingdom , Bristol

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We have an exciting opportunity to join our Legal Services Team as a Legal Expenses Insurance Claims Handler. In this role, you’ll be at the heart of supporting our customers, assessing and managing claims for legal expenses insurance, and ensuring they’re handled fairly, efficiently, and in line with policy terms and regulatory requirements.

Job Responsibility:

  • Review and assess claims, ensuring they meet policy criteria
  • Refer claims to panel solicitors in line with policy terms, and decline claims where appropriate
  • Manage customer expectations on process and timescales from first contact through to claim conclusion
  • Review documentation and identify missing information needed to complete assessments
  • Provide accurate policy guidance to clients, colleagues, corporate partners, and solicitors
  • Build and maintain strong relationships with clients, solicitors, and partners to continuously improve service
  • Ensure authorised costs and accruals are updated in line with policies to reflect risk exposure
  • Proactively manage billing processes, reconciling data and processing payments accurately and on time
  • Review and challenge bills where appropriate

Requirements:

  • Strong organisational skills with the ability to manage your own workload
  • Excellent written and verbal communication skills
  • Good IT skills, including Microsoft Office
  • Awareness of Data Protection regulations and compliance obligations
  • Ability to work as part of a team and independently to strict deadlines
  • Commercial awareness
  • Experience in a regulated claims environment (minimum 6 months desirable)
  • Knowledge of legal expenses insurance products (home or motor) is desirable, but full training will be provided

Nice to have:

Knowledge of legal expenses insurance products (home or motor)

What we offer:
  • Competitive salary
  • Automatic enrolment in Colleague Share Scheme
  • Free RAC Ultimate Complete Breakdown Service from day one
  • Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
  • 25 days annual leave plus bank holidays
  • Paid family leave
  • Flexible schedules
  • Practical resources to help navigate personal commitments
  • Pension scheme with up to 6.5% matched contributions
  • Life assurance cover up to 4x salary (10x optional with flex benefits)
  • 24/7 confidential support service available to you and household members aged 16+
  • Access Orange Savings exclusive discount portal
  • After passing probation, automatically join our Colleague Share Scheme

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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