Legal Expenses Insurance Claims Handler

• Review and assess claims, ensuring they meet policy criteria
• Refer claims to panel solicitors in line with policy terms, and decline claims where appropriate
• Manage customer expectations on process and timescales from first contact through to claim conclusion
• Review documentation and identify missing information needed to complete assessments
• Provide accurate policy guidance to clients, colleagues, corporate partners, and solicitors
• Build and maintain strong relationships with clients, solicitors, and partners to continuously improve service
• Ensure authorised costs and accruals are updated in line with policies to reflect risk exposure
• Proactively manage billing processes, reconciling data and processing payments accurately and on time
• Review and challenge bills where appropriate

• Strong organisational skills with the ability to manage your own workload
• Excellent written and verbal communication skills
• Good IT skills, including Microsoft Office
• Awareness of Data Protection regulations and compliance obligations
• Ability to work as part of a team and independently to strict deadlines
• Commercial awareness
• Experience in a regulated claims environment (minimum 6 months desirable)
• Knowledge of legal expenses insurance products (home or motor) is desirable, but full training will be provided

Knowledge of legal expenses insurance products (home or motor)

• Competitive salary
• Automatic enrolment in Colleague Share Scheme
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
• 25 days annual leave plus bank holidays
• Paid family leave
• Flexible schedules
• Practical resources to help navigate personal commitments
• Pension scheme with up to 6.5% matched contributions
• Life assurance cover up to 4x salary (10x optional with flex benefits)
• 24/7 confidential support service available to you and household members aged 16+
• Access Orange Savings exclusive discount portal
• After passing probation, automatically join our Colleague Share Scheme