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Legal Engineer

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Ironclad

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Location:
United States , New York City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

120000.00 - 140000.00 USD / Year
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Job Description:

Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross-functionally to deliver a best-in-class experience for our customers.

Job Responsibility:

  • Lead 5-15 customer implementations simultaneously
  • Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations
  • Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders
  • Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad
  • Enable customers to build and maintain their Ironclad instances
  • Lead challenging conversations with customers to reset expectations and address product feedback
  • Advise customers on trade-offs that balance project timeline and their implementation goals
  • Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team
  • Proactively identify opportunities to improve our team’s implementation processes
  • Respond to customer escalations in a way that inspires confidence and customer loyalty
  • Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers

Requirements:

  • 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
  • Passion for learning new technologies and driving outcomes through technical solutions
  • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively
  • Ability to successfully navigate enterprise customers’ complex organizational structures - this involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement and/or IT teams
  • Curiosity for listening and understanding customers’ goals and values
  • Familiarity with CLM (contract lifecycle management) and legals operations business processes
  • Experience learning and adapting quickly to a growing organization
  • Ironclad’s Values: Drive, Intent, Integrity, and Empathy
What we offer:
  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • Offers Equity

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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