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Harvey’s Custom Solutions team are skilled lawyers who apply their legal experience to help customers scope and build custom prompts, playbooks, and workflows tailored to meet the specific needs of an organization. As the go-to team for bespoke solutions, the team meets directly with customers to scope requirements, brainstorm approaches to unique problems, and create end-to-end solutions to address those requirements using Harvey.
Job Responsibility:
Serve as the primary owners for creating and implementing custom prompts, workflows, and vault templates across specific customer workspaces
Lead scoping sessions with customer stakeholders to understand requirements, map processes, and translate needs into actionable solutions
Work with customer teams to ensure effective implementation and adoption of these custom solutions
Rapidly prototype, test, and iterate on solutions, including piloting and validating the newest Harvey features ahead of broader rollout
Identify and articulate key product gaps and prioritized enhancements, channeling direct customer feedback to Harvey’s product and engineering teams and partnering to validate solutions
Collaborate with Harvey’s customer success teams to ensure these initiatives produce measurable improvements in quality and productivity
Develop and maintain reusable assets (templates, playbooks, configuration guides) and best practices to drive consistency and accelerate deployments
Requirements:
JD or equivalent legal qualification
At least 2 years of experience practicing law at a top-tier law firm and/or in-house experience
Strong communication skills grounded in customer engagement and use case development
Strong understanding of legal processes and challenges faced by legal professionals
Curiosity about AI’s potential to transform the legal industry
Nice to have:
Experience in practice innovation is a plus
Experience building customized AI solutions is a plus