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Legal Customer Service Representative

United States, Louisville · Job Posted May 29, 2026
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Job Description

We are seeking a detail-oriented and client-focused Legal Customer Service Representative to support clients, attorneys, and internal teams by providing exceptional service and administrative support. In this role, you will serve as a key point of contact for client inquiries, case updates, appointment scheduling, and general legal support functions. The ideal candidate is professional, organized, and comfortable handling sensitive information in a fast-paced legal environment. The Legal Customer Service Representative position is onsite, Monday - Friday: 8AM-5PM.

Job Responsibility

  • Respond to inbound calls, emails, and client inquiries in a timely and professional manner
  • Provide excellent customer service to clients seeking information related to legal matters, case status, documentation, and next steps
  • Schedule consultations, meetings, and follow-up appointments for attorneys and legal staff
  • Maintain accurate client records, case notes, and communications in internal systems
  • Assist with intake processes by collecting and verifying client information and documentation
  • Route calls and messages to the appropriate legal team members
  • Support document preparation, filing, scanning, and general administrative tasks
  • Follow established procedures to ensure confidentiality and compliance with legal and company standards
  • Escalate complex or urgent issues to attorneys or senior staff as appropriate
  • Collaborate with legal and administrative teams to ensure a positive client experience

Requirements

  • 1+ years of customer service, call center, legal support, or administrative experience preferred
  • Prior experience in a law firm, legal department, or professional services environment is a plus
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite and case management or CRM systems preferred
  • Professional demeanor and ability to handle confidential information with discretion

Nice to have

  • Experience with legal intake or client onboarding
  • Knowledge of legal terminology and office procedures
  • Strong problem-solving and conflict-resolution skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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