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We are seeking a detail-oriented and client-focused Legal Customer Service Representative to support clients, attorneys, and internal teams by providing exceptional service and administrative support. In this role, you will serve as a key point of contact for client inquiries, case updates, appointment scheduling, and general legal support functions. The ideal candidate is professional, organized, and comfortable handling sensitive information in a fast-paced legal environment. The Legal Customer Service Representative position is onsite, Monday - Friday: 8AM-5PM.
Job Responsibility
Respond to inbound calls, emails, and client inquiries in a timely and professional manner
Provide excellent customer service to clients seeking information related to legal matters, case status, documentation, and next steps
Schedule consultations, meetings, and follow-up appointments for attorneys and legal staff
Maintain accurate client records, case notes, and communications in internal systems
Assist with intake processes by collecting and verifying client information and documentation
Route calls and messages to the appropriate legal team members
Support document preparation, filing, scanning, and general administrative tasks
Follow established procedures to ensure confidentiality and compliance with legal and company standards
Escalate complex or urgent issues to attorneys or senior staff as appropriate
Collaborate with legal and administrative teams to ensure a positive client experience
Requirements
1+ years of customer service, call center, legal support, or administrative experience preferred
Prior experience in a law firm, legal department, or professional services environment is a plus
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and work effectively in a fast-paced environment
Proficiency in Microsoft Office Suite and case management or CRM systems preferred
Professional demeanor and ability to handle confidential information with discretion
Nice to have
Experience with legal intake or client onboarding
Knowledge of legal terminology and office procedures
Strong problem-solving and conflict-resolution skills