Legal Claims Handler Job at Direct Line Group (Bristol)

Rta Motability Claims Handler

Reporting to a Team Leader, you will be joining our dedicated Motability RTA tea...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Fast Track RTA claims handling experience with personal injury, within an insurance company or law firm environment
A working knowledge of OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Personal Injury claims
A working knowledge of tariff and non-tariff valuations, and JC Guidelines for the assessment of general damages in personal injury cases
Strong communication skills, with the ability to engage effectively with clients
Experience of working towards and achieving defined business targets and measures
Ability to work well under pressure whilst retaining a high level of attention to detail

Job Responsibility

Join a specialist Motability RTA team managing a varied caseload (OIC, MOJ, complex, Fast Track & Part 8 litigation)
Support post-whiplash reform claims where liability and quantum are disputed
Handle up to 200 RTA claims, including OIC, MOJ and MIB cases
Manage claims end-to-end, from inception through to resolution
Lead on dispute management and resolution strategies
Value and assess claims up to £20,000
Deliver high-quality client service with clear, accurate legal advice in line with policies

What we offer

Employer-contributed pension
Annual company bonus
Discounts on insurance products
Generous holiday allowance
Flexible benefits package, including optional health and dental insurance
Buy-as-you-earn share scheme
Employee discounts and cashback

Fulltime

Casualty Claims Handler

Davies are looking to recruit a dedicated Liability Claims Handler to join our g...

Location

United Kingdom , Leeds

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience handling EL (Employers Liability) & PL (Public Liability) claims
Experience handling personal injury
Experience handling third-party property damage
Knowledge of how to value an injury claim
Knowledge of reserving philosophies desirable
Knowledge of Civil Procedure Rules and the Claims Portal
Good communications skills at all levels
Excellent customer service
The ability to work as part of a team
Take responsibility for your own workload

Job Responsibility

Liaison with Insurers, Policyholders and Brokers
Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
Obtaining all necessary evidence and relevant documentation
Determining appropriate actions for the resolution of the case
Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics
Negotiating settlement where appropriate, within agreed authority limits
Corresponding with all parties professionally to proactively progress the case to conclusion
Handling all cases in accordance with the client's requirements by referral to documented procedures at all times
Maintaining a proper reserve at all times by regular review
Keeping updated on any technical changes relevant to your role

What we offer

Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies: learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups

Fulltime

Claims Handler - Retail & Consumer

We are looking for a Claims Handler to join our market leading, lawyer led claim...

Location

United Kingdom , Leeds

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help
Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person
Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same
Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it
Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback
Commitment and enthusiasm - with a professional attitude
Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve
Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)

Job Responsibility

Be responsible for a varied caseload of volume work
Review claims assessing who's at fault and the level of compensation within authority limits
Resolve claims through negotiation and litigation within client service standards
Maintain contact with our clients and their Customers whilst proactively managing their expectations
Meet individual performance measures (financial and quality performance measures)
Ensure that the DAC Beachcroft brand and standards are maintained

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

Employer contributed pension
Annual company bonus
Discounts on Insurance products
Generous holiday allowance
Flexible benefits package including optional health and dental insurance
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
Free Green Flag breakdown cover
50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy

Fulltime

Direct Line Motability Claims Handler

As a Direct Line Motability Claims Handler, you’ll play a key role in supporting...

Location

United Kingdom , Liverpool

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experience managing motor claims through their full lifecycle, including documentation, evaluation, and settlement
Knowledge of insurance regulations, industry best practice, and legal requirements relevant to claims handling
Ability to manage, prioritise and progress a varied caseload to agreed standards
Strong communication skills with the ability to handle challenging conversations effectively
Confidence in investigating liability and making informed decisions within delegated authority
Ability to recognise and escalate fraud or indemnity concerns
A commitment to delivering fair customer outcomes and maintaining high service standards

Job Responsibility

Managing both injury and non‑injury motor claims from first notification to settlement, within your Claims Licence level
Investigating policy and legal liability, making enquiries and liaising with internal teams and external suppliers
Registering, progressing, and reserving claims in line with agreed authority levels and procedures
Handling customer and third-party interactions professionally, maintaining excellent service throughout
Identifying potential issues, including indemnity or fraud concerns, and escalating to the relevant teams
Arranging repairs, replacements and services through our approved supplier network
Working closely with our Legal Panel to help control indemnity spend and ensure effective claims outcomes
Providing telephony support to operational teams when required and continuously developing your skills

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

RTA/EL/PL Intermediate Track Claims Handler

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermedi...

Location

United Kingdom , Leeds; Bromley

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Experienced Legal Claims Handler, Legal Executive or Solicitor
Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
Experience working in PI claims at intermediate track level
Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
Good problem solver and able to work under pressure, whilst maintaining attention to detail
Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

Job Responsibility

Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
Collating and reviewing the evidence
Assessing prospects of the claim succeeding on it’s merits
Assessing the likely value of the claim for personal injury and recoverability of financial losses
Ensuring clients are provided the correct legal advice
Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
Ensuring that the legal expenses provider is kept updated at all key stages
Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing

What we offer

9% employer contributed pension
Up to 10% Annual performance-based bonus
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role
Plus the chance to buy and sell up to 5 days

Fulltime

Rta Litigation Claims Handler

A fantastic opportunity has become available within DLG Legal Services, as an RT...

Location

United Kingdom , Leeds

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred
Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous
Able to engage effectively with clients
Happy to work towards targets
Able to work well under pressure and maintain attention to detail

Job Responsibility

Handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion
Ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures
Work to achieve personal and department wide targets whilst adhering to our service level agreements
Demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values
Support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives

What we offer

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

Claims Handler

You are applying for a role with HFIS Limited – the group behind trusted brands ...

Location

United Kingdom , Borehamwood

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Experience of working in a claims environment
Excellent attention to detail
Ability to plan, organise and meet set deadlines
Passionate about delivering excellent customer service
Excellent communication skills
An effective team player
Ability to build effective working relationships
An excellent level of written and spoken English and Mathematical skills
Sound knowledge of Microsoft Office packages
Ability to learn new systems and processes as required

Job Responsibility

Accurately recording and analysing information in order to validate and proceed with the claim
Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations
Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
Processing and maintaining client/departmental emails
Maintaining diary systems by written and oral communications
Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
Answering, resolving and/or transferring inbound phone calls when required
Entering data onto client records and ensuring that they’re completed within service standards
Monitoring claims and keeping customers and other relevant parties informed of the progress of claims
Preparing written responses to enquiries

What we offer

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Access to discounted personal insurance
Financial support for studying towards professional qualifications plus study time
Wide variety of high-quality in-house and external training

Fulltime

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Legal Claims Handler

Job Description

Job Responsibility

Requirements

What we offer

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