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Legal Claims Handler

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Direct Line Group

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Location:
United Kingdom , Bristol

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Legal Claims Handler you'll make a real impact by guiding customers through complex legal challenges, ensuring fair outcomes, and keeping claims on track. Reporting into the Legal Expenses Team Leader, you'll play a vital role in supporting customers and their legal representative. You’ll be assessing and validating policy cover, managing lawyers and their actions, and will be controlling how much is spent in legal costs. Your skill will ensure fair and timely outcomes for both our customers and our business.

Job Responsibility:

  • Validate requests for legal expenses cover, authorise or reject claims and determine appropriate freedom of choice following business rules and claims authorisation matrix
  • Proactively oversee legal representatives' handling of insurance-funded claims to manage legal costs and ensure cost-effective decision-making
  • Help our customers understand their cover and claim progression by clearly explaining decisions, outlining next steps, and resolving concerns, including offering compensation when appropriate
  • Support peer group performance and recognition by completing Quality Assurance checks and providing feedback
  • Identify, own and manage risks in line with our policy standards, regulatory and governance frameworks

Requirements:

1 year legal expenses claims handling or other disciplines of claims handling experience OR Law degree, Cilex or similar qualification

What we offer:
  • Employer contributed pension
  • Annual company bonus
  • Discounts on Insurance products
  • Generous holiday allowance
  • Flexible benefits package including optional health and dental insurance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Income protection
  • Life assurance
  • Free Green Flag breakdown cover
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme
  • Trained mental health first aiders
  • Volunteering opportunities
  • Up to £50 a month donation matching

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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