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We are seeking an experienced Legal Case Management Implementation Specialist to provide technical support and drive successful adoption of the Smokeball platform for law firms managing wildfire homeowners and property loss, as well as personal injury loss claims from the Eaton fires. Candidates with experience in any legal case management software are encouraged to apply. Your focus will be on back-end IT management, data handling, and enabling product adoption across internal teams. This is a unique opportunity to make a meaningful impact for law firms supporting wildfire-related claims.
Job Responsibility:
Provide technical support for Smokeball and similar legal case management software tools, resolving issues and supporting users as they adopt new digital workflows
Oversee data entry, extraction, and management to ensure accuracy and integrity for homeowners and property loss claim files
Generate and deliver data reports to support legal teams handling case reviews and compliance requirements
Leverage background in database management to administer platform settings, facilitate migrations, and organize claim data securely
Collaborate with legal professionals to implement the case management software, educate users, and maximize utilization of system features
Troubleshoot platform issues, provide proactive solutions, and document user guides and best practices for ongoing product adoption
Stay informed about legal technology trends to support operational and compliance goals
Requirements:
Demonstrated experience with Smokeball or similar legal case management software
Familiarity with databases and proficient in data entry, extraction, management, and reporting tasks
Proven ability to lead implementation of legal technology platforms and drive successful product adoption within legal teams
Strong communication skills, including end-user training and technical documentation
Ability to work independently and manage multiple priorities for contract engagements