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As a key member of our Completions Team, you’ll play a vital role in the final stages of the home-moving process. You will handle the administration of legal documents, ensuring compliance with regulatory obligations and supporting our conveyancers to deliver a seamless service. Accuracy and efficiency are critical, as these processes directly impact our reputation and client experience.
Job Responsibility:
Sorting and processing incoming and outgoing original client documents
Working across multiple systems (Visual Files, Outlook, Electronic Post Office) for accurate document handling
Liaising with third-party couriers such as Royal Mail, DX & Parcel Force
Locating and processing key legal documents in line with regulatory requirements
Communicating professionally with clients and third parties, always adhering to GDPR
Proactively chasing third parties by phone and email
Supporting with escalations and complex queries
Assisting with training and continuous improvement initiatives
Providing evening and weekend cover when required
Requirements:
Strong organisational skills and attention to detail
Excellent written and verbal communication skills
Ability to prioritise tasks and work under pressure
Confident IT user (Word, Excel, Windows)
Previous experience in administration or a target-driven environment preferred