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To manage a caseload of RTA litigated recovery cases, whilst delivering robust quality claims handling, with a key focus on maximising recoveries within agreed timescales and to contribute to the general success of the business.
Job Responsibility:
Manage a caseload of RTA litigated recovery cases
Deliver robust quality claims handling with a key focus on maximising recoveries within agreed timescales
Use the firm’s Case Management Systems and agreed internal procedures
Ensure the case management system is used and updated at all times
Use all communication mediums to ensure cases are progressed quickly
Progress caseload to ensure clients receive appropriate, professional, timely legal advice with regular contact
Take a practical but commercial approach to settlements and advising clients as to risks
Help the team achieve and exceed targets (e.g., monies recovered, lifecycles)
Liaise appropriately with sources, experts, third party insurers and other relevant parties
Perform in a target orientated environment
Undertake any other tasks as deemed relevant and reasonable
Requirements:
Previous experience of dealing with customers or other stakeholders in a customer service environment
Previous experience of managing your own caseload of RTA litigated recovery or ULR claims, or hands on experience of managing tasks relating to such cases
Knowledge of liability issues including Road Traffic Act and Article 75
Excellent negotiator with strong communication skills
Competent working with a case management system and good knowledge of MS Office
Good attention to detail and organisational skills
Focus on delivering quality service to clients and the firm
What we offer:
25 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
Holiday buy and sell
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues