Legal Administrator Job at 360 Resourcing Solutions (Leicester)

Legal Administrator

360 Resourcing Solutions

Location:
United Kingdom , Leicester

Category:
Legal

Contract Type:
Not provided

Salary:

23901.08 GBP / Year

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Job Description:

Join Simplify — The UK’s leading conveyancing and property services group. Are you detail‑driven, proactive, and passionate about delivering excellent service? Our ID Team plays a crucial role in verifying client identities, ensuring regulatory compliance, and supporting a smooth home‑moving journey for thousands of customers each year. As an ID Specialist, you’ll work closely with our Conveyancers, Compliance Teams, clients, and external ID providers. You’ll take ownership of identity checks, support complex cases, and act as a subject matter expert within a fast-paced and supportive team.

Job Responsibility:

Processing identity checks using third‑party ID providers
Working through daily tasks to support team KPIs and service levels
Uploading ID results and communicating outcomes clearly to clients and Conveyancers
Liaising with clients and compliance teams on complex or exceptional cases
Handling inbound and outbound calls in a professional manner
Managing incoming and outgoing original ID documents
Proactively chasing third parties by phone and email
Delivering high-quality administrative support
Supporting team training (including colleagues in India)
Assisting with escalations and risk-based ID decisions
Contributing to continuous improvement, raising insights and suggestions
Providing evening and weekend cover when required

Requirements:

Excellent written and verbal communication skills
Strong organisation, prioritisation and time‑management abilities
High accuracy and attention to detail
Confident problem‑solving and research skills
Ability to work independently and exercise good judgement
Empathy, professionalism, and the ability to remain calm under pressure
Strong customer service approach with the ability to work with people from all backgrounds
Competent with Word, Excel, Windows and general IT systems
Positive, adaptable, supportive team player

Nice to have:

Experience in an AML or identity‑verification environment
Understanding of regulatory ID requirements in a legal or conveyancing setting
Experience within a conveyancing law firm

What we offer:

Competitive Salary
Site-based role in a modern, accessible Leicester office
25 Days Holiday + 8 Public Holidays
Pension Scheme & Life Assurance
Buy/Sell Holiday Scheme
Enhanced Maternity, Paternity & Adoption Pay
Employee Assistance Programme (confidential wellbeing support)
Free Conveyancing Services for your own home move
Retail Discounts

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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