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Legal Administrator - ID Verification

United Kingdom, Leicester 24879.83 GBP / Year · Job Posted April 20, 2026
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Job Description

Join Simplify — The UK’s leading conveyancing and property services group. Are you detail‑driven, proactive, and passionate about delivering excellent service? Our ID Team plays a crucial role in verifying client identities, ensuring regulatory compliance, and supporting a smooth home‑moving journey for thousands of customers each year. As an ID Specialist, you’ll work closely with our Conveyancers, Compliance Teams, clients, and external ID providers. You’ll take ownership of identity checks, support complex cases, and act as a subject matter expert within a fast-paced and supportive team.

Job Responsibility

  • Processing identity checks using third‑party ID providers
  • Working through daily tasks to support team KPIs and service levels
  • Uploading ID results and communicating outcomes clearly to clients and Conveyancers
  • Liaising with clients and compliance teams on complex or exceptional cases
  • Handling inbound and outbound calls in a professional manner
  • Managing incoming and outgoing original ID documents
  • Proactively chasing third parties by phone and email
  • Delivering high-quality administrative support
  • Supporting team training (including colleagues in India)
  • Assisting with escalations and risk-based ID decisions
  • Contributing to continuous improvement, raising insights and suggestions
  • Providing evening and weekend cover when required

Requirements

  • Excellent written and verbal communication skills
  • Strong organisation, prioritisation and time‑management abilities
  • High accuracy and attention to detail
  • Confident problem‑solving and research skills
  • Ability to work independently and exercise good judgement
  • Empathy, professionalism, and the ability to remain calm under pressure
  • Strong customer service approach with the ability to work with people from all backgrounds
  • Competent with Word, Excel, Windows and general IT systems
  • Positive, adaptable, supportive team player

Nice to have

  • Experience in an AML or identity‑verification environment
  • Understanding of regulatory ID requirements in a legal or conveyancing setting
  • Experience within a conveyancing law firm

What we offer

  • Competitive Salary
  • Site-based role in a modern, accessible Leicester office
  • 25 Days Holiday + 8 Public Holidays
  • Pension Scheme & Life Assurance
  • Buy/Sell Holiday Scheme
  • Enhanced Maternity, Paternity & Adoption Pay
  • Employee Assistance Programme (confidential wellbeing support)
  • Free Conveyancing Services for your own home move
  • Retail Discounts
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