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To work within the Claimant team, assisting and providing clerical support to fee earners who deal with all aspects of litigated and non-litigated personal injury claims as well as providing assistance to the Legal Customer Service Team.
Job Responsibility:
Provide general administrative and clerical support within the Legal Customer Service Team
Proactively manage diaries and diarise actions
Maintain proactive communication with clients and external agencies relating to claims
Observe and maintain firm confidentiality in relation to all correspondence and communications
Take responsibility for personal development and growth
Prioritise tasks whilst managing a full workload
Liaise and build relationships as appropriate with clients and their support staff
Prepare correspondence and documents from digital dictation
Manage the case management system
Prepare document bundles
Set up new clients on the finance system
Assist with the booking of travel arrangements
Liaise with Counsel and other legal representatives
Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
Assist with incoming billing, cash collection and accounts queries
Minute internal meetings
Requirements:
A professional and customer focussed approach
Strong organisational, administrative and time management skills
Strong communication skills both verbal and written
Ability to work to deadlines and under pressure in a fast-paced environment
Excellent attention to detail
Excellent literacy and numeracy skills
Working knowledge of MS Word and Excel
An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
What we offer:
25 days' holiday per annum
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues