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This is a long-term contract position where you will play a pivotal role in managing leave requests and ensuring compliance with applicable laws and policies. The ideal candidate will bring expertise in benefits administration and a strong ability to resolve customer service concerns effectively.
Job Responsibility:
Evaluate and approve or deny leave of absence requests and return-to-work forms based on organizational eligibility criteria
Provide accurate interpretations of benefits laws, including Paid Sick Leave Laws and other relevant regulations
Ensure compliance with all applicable benefit policies, procedures, and legal requirements
Act as the primary escalation point for resolving customer service issues related to leave and benefits
Respond to legal requests for documentation tied to compliance complaints or potential litigation
Collaborate with team members and stakeholders to maintain accurate records and streamline processes
Conduct audits to ensure accuracy and adherence to internal and external regulations
Utilize tools such as ADP Workforce Now and Ceridian for tracking and managing leave and benefits data
Facilitate communication with employees and management regarding leave policies and procedures
Support claim administration and COBRA processes as needed
Requirements:
Proven experience with ADP Workforce Now and Ceridian systems
Strong knowledge of benefits laws and leave administration practices
Proficiency in claim administration and COBRA processes
Effective communication skills, with the ability to resolve escalated issues professionally
Familiarity with CRM tools and Cisco Webex Meetings
Demonstrated ability to conduct audits and ensure compliance
Solid organizational skills with attention to detail in managing documentation
Expertise in benefit functions and claim processing workflows
What we offer:
medical, vision, dental, and life and disability insurance