Leave Of Absence Specialist

• Reviews and enters exception time into our timekeeping system based on established leave related policies
• Researches leave of absence dates with vendor to ensure accurate payment while the employee is on a leave of absence
• Compiles leave of absence claim history for Legal related inquiries
• Reviews, completes and submits state disability forms for employees to the state specific disability program
• Manages ServiceNow tickets to trouble shoot employees’ questions related to leave and exception time, return to work issues, data corrections and other leave and pay related questions
• Communicates with our vendor, employees, managers and HR regarding leave of absence related decisions
• Periodically audits claim leave start and end dates across multiple systems to ensure data accuracy
• Manages difficult situations with a professional and ethical demeanor (for example escalations, fraud, and guidance on employee action, EEOC or legal investigations)
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners
• Ensures accurate LOA status in HR, Timekeeping and Payroll databases
• Provides effective service, consultation and resolution of employee relation inquiries involving exception time while on leave, including workers’ compensation, complex FMLA matters and leaves related to federal/state and local regulations
• Regularly consults with T-Mobile's HR partners to ensure consistent application of exception time while on leave. Provide timely research and response to medium to high-level complex inquiries
• Interacts with various internal and external partners including disability vendors, medical community, payroll, compensation/commissions, legal, workplace relations, workers compensation, loss prevention and others to ensure timely processing of LOA requests
• Advises management of trends, problems, as well as recommended course of action
• Communicates effectively with our vendor to ensure accuracy of data and claim determination

• Bachelor's Degree OR combination of education and experience deemed equivalent
• Acceptable areas of study include Human Resources or related field
• 3+ years experience in Human Resources
• 1-2 years prior experience in Customer Service role
• 1- 2 years of experience in administering, assessing and coordinating mandated leaves, return to work and disability accommodation related to employment
• Communication both verbal and in writing in an articulate, thorough responsive manner
• Attention to detail and passion for high-quality work product
• Customer Service skills to handle the sensitive and delicate personal situations that involve leave and disability
• At least 18 years of age
• Legally authorized to work in the United States

Professional in Human Resources (PHR)

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs