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The Leave of Absence Manager is responsible for managing the LOA Partner Team, that supports the employee and manager experience associated with leave of absence (LOA) and T-Mobile Paid Leave programs to ensure they are operating effectively providing top-quality support to our employees and managers. This role serves as the company’s subject matter expert (SME). In addition, the position ensures governance and compliance with all leave activity at the federal, state and local levels. This position regularly interprets and provides direction for the LOA Partners who partner with employees and coaches/managers across the enterprise on leave and pay related matters. This requires a working knowledge of all areas of TMUS business and the ability to provide solutions to the business regarding the specific LOA processes for those areas. As the leader of this function, The Manager, LOA is responsible for the coaching and development of internal LOA Partner staff members, as well as indirect reports, providing regular and timely feedback and training.
Job Responsibility:
Leadership and management of LOA partner program and team, including coaching, training/development, regular feedback, and provide direct support during periods of high work volume or staffing shortages
Design and implement processes and tools for LOA Partners
Manage escalated leave cases and coordinate with internal business partners to resolve complex issues
Ensure governance and compliance by collaborating with legal teams to interpret and apply leave legislation
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
Bachelor's Degree plus 3 years of related work experience
OR advanced degree with 1 year of related work experience
OR combination of education and experience deemed equivalent
5-6 years experience in STD/LTD/LOA/ADA/ADAAA/State Leave management (Preferred)
Demonstrated analytical experience. (Preferred)
2-4 years Leadership experience (Preferred)
Leadership
People Management
Analytics
Human Resources Information Systems (HRIS)
Experience working with Workday or Kronos (Preferred)
Microsoft Office
Consultation and networking abilities
Up-to-date knowledge of Federal, State and local leave regulations, including FMLA, ADAAA, USERRA and others
Proven ability to build strong relationships founded on respect and integrity
Certified Disability Manager (CPDM) (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
5-6 years experience in STD/LTD/LOA/ADA/ADAAA/State Leave management