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Leasing Occupancy Specialist

United States, Chelsea · Job Posted June 17, 2026
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Job Responsibility

  • Review household income and supporting documentation to determine appropriate rent amounts based on established guidelines
  • Assess applicant and resident files to confirm housing eligibility and identify any missing or incomplete information
  • Create and distribute written notices related to rent changes, recertifications, and other occupancy updates
  • Meet with applicants and current residents to conduct interviews, explain next steps, and arrange follow-up re-examination appointments
  • Maintain organized and accurate tenant records, ensuring documentation is complete, current, and properly filed
  • Coordinate calendars for interviews, orientations, and related occupancy meetings while keeping schedules up to date
  • Draft clear and accurate correspondence such as letters, memos, and email communications for residents and internal stakeholders
  • Support outreach and leasing efforts by assisting with initiatives designed to improve occupancy levels and reduce vacancies
  • Apply housing policies and regulatory requirements consistently while responding to questions from residents and property staff
  • Handle confidential resident information with discretion and provide courteous assistance through phone, email, and in-person communication

Requirements

  • Previous experience in property administration, leasing support, housing occupancy, or a related administrative role
  • Ability to interpret eligibility standards, verify documentation, and perform rent calculations with accuracy
  • Strong customer service and interpersonal skills with the ability to communicate clearly with applicants, tenants, and staff
  • Proficiency with Microsoft Word, Excel, and Outlook, along with comfort handling data entry and email correspondence
  • Experience managing appointments, maintaining files, and working effectively in a detail-driven office environment
  • Ability to use a multi-line phone system and respond to inquiries promptly and courteously
  • Strong organizational skills, sound judgment, and the ability to protect confidential information
  • High school diploma or equivalent required
  • additional administrative or housing-related training is a plus

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