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The Leasing Manager supports the Community Director and/or Asset Manager in coordinating and executing all community leasing and rental operations. This role is responsible for effectively managing people, activities, and available resources to achieve community objectives established by ownership. These objectives include maximizing occupancy levels, maintaining property values, and developing and executing a strong resident retention program. The Leasing Manager also assists with marketing initiatives, oversees leasing activities, and trains staff to ensure efficient daily operations.
Job Responsibility:
Conduct all business in accordance with JM Development policies and procedures, including compliance with: Fair Housing regulations
Americans with Disabilities Act (ADA)
Fair Credit Reporting Act (FCRA)
All applicable federal, state, and local laws
Assist ownership and the Asset Manager in evaluating potential residents, presenting properties, advertising vacancies, and preparing lease agreements
Market and lease vacant apartments to prospective residents
Maintain and update social media accounts and property marketing postings
Welcome and tour prospective residents throughout the community
Handle incoming inquiries from prospective residents and complete all necessary leasing documentation
Conduct monthly market surveys and analyze competitive properties and neighborhood conditions
Provide rental rate recommendations to the Asset Manager
Develop and support a strong resident retention and engagement program, including organizing weekly community activities
Address resident concerns and complaints and ensure proper documentation
Review notices to vacate and identify causes for move-outs
Maintain clear and consistent resident communication regarding services, requests, and community updates
Maintain a positive and professional customer service approach at all times
Ensure rent is collected and posted in a timely manner
Coordinate eviction processes as required for delinquent accounts
Approve and submit invoices to the corporate office for payment
Maintain detailed records of daily, weekly, and monthly management activities
Actively monitor and report on monthly operational performance
Assist the Asset Manager or Community Director with hiring, training, motivating, and supervising on-site staff
Conduct employee orientation and ongoing training sessions
Provide performance feedback and assist with documentation of employee performance when necessary
Review and approve staff schedules and timesheets
Train office staff on leasing procedures, workplace safety, and operational processes
Coordinate with maintenance teams to ensure timely apartment turnovers and readiness after move-outs
Monitor and schedule maintenance activities with supervisors
Conduct regular property inspections, including vacant units
Participate in move-in and move-out inspections
Maintain communication with vendors and contractors regarding scheduling, billing, insurance documentation, and vendor relations
Report all liability incidents and community-related events
Ensure workers’ compensation claims are reported and documented properly
Complete daily safety checklists in coordination with property management and maintenance supervisors
Ensure lease files are complete and compliant
approve all leases in writing
Maintain awareness of industry trends through professional resources and publications
Perform additional leasing and operational duties as required
Complete other duties as assigned
Requirements:
Associate degree or a valid educational certificate in a trade
Minimum of 1 year of property management experience
Minimum 2 years of Shift Management Experience within a Retail, Storage or Office Setting
Ability to stand and remain mobile for extended periods (up to 4 hours at a time)
Ability to walk the property and buildings for long durations
Ability to work in confined or limited spaces when necessary
Ability to bend, squat, and lift up to 50 lbs regularly
Ability to understand and respond to verbal requests and visual cues in a fast-paced and sometimes loud environment