Leasing & Communication Specialist

• Respond to inbound leasing inquiries via phone, text, and email
• Ensure timely responses to new leads and maintain service level expectations
• Schedule and confirm property showings and provide self-tour instructions
• Follow up with prospective residents to support leasing conversions
• Coordinate and promote open houses for available listings
• Maintain accurate lead statuses in AppFolio and Tenant Turner
• Collaborate with the Application and Renewal teams to provide applicant updates
• Serve as a liaison between residents, owners, vendors, and internal team members
• Ensure all communication remains compliant with Fair Housing guidelines
• Use company platforms such as LeadSimple, AppFolio, Tenant Turner, DialPad, and Slack to manage workflows and communication
• Diagnose operational issues and collaborate with team members to resolve them efficiently
• Support leasing and tenant engagement efforts during high-volume periods

• 2+ years of experience in customer service, communications, or administrative support
• Real estate or property management experience preferred
• Strong verbal and written communication skills
• Ability to remain calm and professional in high-volume environments
• Strong attention to detail and problem-solving ability
• Comfortable working independently in a remote environment
• Tech-confident and able to learn new platforms quickly
• Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus
• Availability to work occasional overtime and participate in a rotating weekend schedule as business needs require

Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus

• Remote flexibility
• A fast-growing, innovative property management company
• Clear processes, strong systems, and operational support
• A collaborative and high-performing team environment
• Opportunities for long-term growth and advancement