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Leasing & Communication Specialist

United States, Houston · Job Posted March 20, 2026
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Job Description

As a Leasing & Communication Specialist, you will serve as a central point of contact for leasing-related communication. This role manages a high volume of inbound and outbound phone calls, emails, and text messages, supports leasing operations, and ensures prospective residents receive timely responses. You’ll help ensure homes lease efficiently by coordinating showings, responding to inquiries quickly, and maintaining accurate communication across multiple platforms. This role is ideal for someone who is organized, tech-savvy, and comfortable managing a high volume of communication while maintaining professionalism and empathy.

Job Responsibility

  • Respond to inbound leasing inquiries via phone, text, and email
  • Ensure timely responses to new leads and maintain service level expectations
  • Schedule and confirm property showings and provide self-tour instructions
  • Follow up with prospective residents to support leasing conversions
  • Coordinate and promote open houses for available listings
  • Maintain accurate lead statuses in AppFolio and Tenant Turner
  • Collaborate with the Application and Renewal teams to provide applicant updates
  • Serve as a liaison between residents, owners, vendors, and internal team members
  • Ensure all communication remains compliant with Fair Housing guidelines
  • Use company platforms such as LeadSimple, AppFolio, Tenant Turner, DialPad, and Slack to manage workflows and communication
  • Diagnose operational issues and collaborate with team members to resolve them efficiently
  • Support leasing and tenant engagement efforts during high-volume periods

Requirements

  • 2+ years of experience in customer service, communications, or administrative support
  • Real estate or property management experience preferred
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in high-volume environments
  • Strong attention to detail and problem-solving ability
  • Comfortable working independently in a remote environment
  • Tech-confident and able to learn new platforms quickly
  • Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus
  • Availability to work occasional overtime and participate in a rotating weekend schedule as business needs require

Nice to have

Experience with AppFolio, LeadSimple, Rent Engine, or similar platforms is a plus

What we offer

  • Remote flexibility
  • A fast-growing, innovative property management company
  • Clear processes, strong systems, and operational support
  • A collaborative and high-performing team environment
  • Opportunities for long-term growth and advancement

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