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This role is crucial for ensuring smooth leasing operations and providing administrative support to the leasing team while enhancing tenant and client satisfaction. The ideal candidate will have strong organizational skills, a customer-focused mindset, and experience in property management operations.
Job Responsibility:
Coordinate lease files, ensuring tenant documentation is accurate, complete, and compliant with company policies
Manage lease renewals, expirations, amendments, and ensure proper communication with tenants throughout the process
Prepare accurate leasing reports and provide necessary updates to management on leasing activity
Maintain tenant records in property management software systems such as Yardi, AppFolio, or Rent Manager
Answer inquiries from prospective tenants, assist with scheduling property tours, and support application processing
Collaborate with leasing agents and property managers on marketing initiatives and tenant communications
Track vacancies and maintain listings across multiple platforms to optimize leasing activity
Provide exceptional customer service support to tenants and address concerns promptly
Facilitate move-ins and move-outs by coordinating documentation and logistics with tenants and property staff
Requirements:
2+ years of administrative or lease-related experience, preferably in the property management industry
Proficiency in property management systems (e.g., Yardi, AppFolio) and Microsoft Office Suite
Strong written and verbal communication skills with a professional phone and email demeanor
Ability to engage with clients and tenants empathetically and efficiently
High attention to detail with the capacity to multitask, prioritize deadlines, and maintain accurate records
Nice to have:
High School Diploma required
Associate or Bachelor's degree preferred
Certified Leasing Associate or similar certification is a plus
Familiarity with leasing laws and regulations, as well as fair housing compliance
Ability to independently resolve tenant concerns and address operational challenges effectively
What we offer:
medical, vision, dental, and life and disability insurance
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