Leasehold Officer

• Manage a portfolio of retirement leasehold properties across two locations
• Act as the main point of contact for residents, responding to queries and concerns
• Provide guidance and support on service charges, estimated costs, and year-end accounts
• Handle leasehold enquiries and resolve issues efficiently
• Support the delivery of high-quality housing management within Independent Living schemes
• Conduct site visits and maintain a visible presence for residents
• Work with internal teams to resolve maintenance, service, and management issues
• Build positive relationships with older residents and manage challenging situations professionally

• Enhanced DBS required
• Full UK driving licence and access to a vehicle essential
• Experience in Leasehold Management (preferred) OR an experienced Housing Officer with strong leasehold knowledge
• Understanding of service charges, estimated budgets, and year-end accounts
• Experience working with older residents / retirement housing (desirable)
• Confident communicator with strong customer service skills
• Able to manage a varied workload across multiple sites

Experience working with older residents / retirement housing

Mileage paid between sites only (not from home)