Leasehold Officer

provide an excellent, compliant leasehold service that ensures all statutory/contractual obligations are met, service charges are accurately set and recovered, customer queries are resolved promptly, and communal areas are managed effectively

• You will be the organisation’s subject matter expert for all leasehold matters, Section 20 consultations and service charge recovery, supporting the organisation’s asset strategy and financial performance
• Act as the first point of contact for leaseholders and freeholders, delivering timely and accurate advice around lease obligations, service charges, repairs responsibilities, alterations, consents and our policies
• Manage a caseload of complex enquiries and disputes, negotiating pragmatic resolutions and escalating to legal services where necessary
• Undertake visits to leaseholders to carry out inspections, resolve queries and commence enforcement action where required
• Prepare information for Leasehold Property Enquiry (LPE) packs and respond to enquiries in relation to the sale, assignment and purchase of a leasehold property
• Assist leaseholders with their right to collective enfranchisement, liaising with legal services as necessary

• annual leave entitlement (up to 33 days, plus four volunteering days per year)
• competitive pension scheme
• flexible ‘working the believe way’ patterns that put your wellbeing front and centre