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BMW Logo BMW · Customer Service

Lease Loyalty Advocate

United States, Columbus 41600.00 USD / Year · Job Posted May 05, 2026
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Job Description

Lease Loyalty Advocate position located in Columbus, OH. Maintain consistent and proactive consumer communication commencing at 180 to -8 days to lease or balloon maturity. Increase consumer retention and support BMW Group Sales of BMW and MINI products. Advise lease-end consumers on their best lease end options and programs. Handle financial related calls to/from the BMW Financial Services Call Center. Fully document consumer interaction using system tools. Shifts vary between 9AM – 9PM on Monday – Thursday and 9AM – 6PM on Friday.

Job Responsibility

  • Maintain consistent and proactive consumer communication commencing at 180 to -8 days to lease or balloon maturity to ensure the consumer is properly educated on lease end obligations and replacement vehicle opportunities
  • Increase consumer retention and support BMW Group Sales of BMW and MINI products as outlined in the Lease End Hierarchy
  • Advise lease-end consumers on their best lease end options and programs
  • Handle financial related calls to/from the BMW Financial Services Call Center for BMW and MINI accounts
  • Fully document the consumer interaction using system tools

Requirements

  • High School Diploma or equivalent
  • 6+ Months Customer Service Experience

Nice to have

  • 6+ Months Automotive Finance or Automotive Experience
  • 6+ Months Call Center Experience
  • Bachelors Degree

What we offer

  • Medical, Dental, and Vision insurance
  • 401(k) with Company match and Retirement Income Account
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave
  • Generous PTO and Company paid holidays
  • Voluntary Benefits
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