Learning Support Technician - Computing Job at 360 Resourcing Solutions (Birkenhead)

Desktop Support Technician

POSITION SUMMARY: The purpose of this position is to serve as the first point of...

Location

United States , Tampa

Salary:

Not provided

Aero Simulation, Inc. (ASI)

Expiration Date

Until further notice

Requirements

Familiarity or experience with VPN configuration and troubleshooting experience
Familiarity or experience with Windows and/or Linux operating systems
Basic understanding TCP/IP network concepts and Ethernet switch configuration
Familiarity or experience with Office 365
Familiarity or experience with Microsoft Active Directory
Familiarity or experience with Network cabling
Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint)
Help Desk or related experience (Preferred)
Ability to develop and maintain positive working relationships with internal and external customers
Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences

Job Responsibility

Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
Follow up with customers to ensure satisfactory service
Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
Provide new employee technology orientation and set-up
Perform preventive maintenance
Utilize workstation imaging software to streamline workstation deployment
Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
Enter status and completion information for assigned tasks
Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections

IT Support Technician

Arcfield is seeking a qualified individual for an IT Help Desk Support Technicia...

Location

United States , Newport

Salary:

44836.89 - 77962.65 USD / Year

Arcfield

Expiration Date

Until further notice

Requirements

HS and 4-5 years experience
Position requires an active Secret-level security clearance

Job Responsibility

Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems
Excellent customer service, interpersonal, communication skills in order to provide technical and product support
Proficient in information technology and operations management
Gather feedback for and implement continuous improvement
Support special projects related to client support and operations related activities
Work with development teams to improve overall processes
Work with external vendors as required
Attend all meetings as applicable and provide necessary feedback when prompted
Ability to work independently on problems and projects
Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation

What we offer

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short Term and Long-Term Disability
Retirement and Savings
Learning and Development opportunities
wellness programs

Fulltime

IT Support Technician

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Bingen

Salary:

Not provided

Boeing

Expiration Date

Until further notice

Requirements

3 years of related experience and an Associate's degree or a comparable combination of education and experience
Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable
Advanced understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook, TEAMS
High attention to detail
Ability and willingness to work in a collaborative team environment

Job Responsibility

Initial system configuration of computers, peripheral equipment, and software
Develops standard guidelines to be used for self-help and/or responding to customer requests
Respond to tickets in accordance with established guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Elevates and coordinates out of scope technical issues
Assesses needs and recommends hardware or software to meet end user needs
Enters purchase requisitions as necessary

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

IT Support Technician

We are seeking an IT Technician to oversee employee support across our UK based ...

Location

United Kingdom , Liverpool

Salary:

Not provided

Climax Studios

Expiration Date

Until further notice

Requirements

Understanding of basic Network Protocols
Hands on knowledge of changing hardware
Problem solving skills and the ability to resolve issues swiftly and effectively
Ability to produce clear, concise and accurate documentation and job notes
The ability to articulate at a technical level appropriate to the circumstances
Experience of working or supporting clients in the games industry a plus
Understanding of Active Directory & O365 Administration
Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
Knowledge of first line support operations
Knowledge of ServiceNow and industry trends

Job Responsibility

Support users with requests via the ticketing system, while keeping IT security at the forefront of every decision
Replacing and maintaining hardware for user’s PC’s
Work alongside the IT Manager to ensure planned upgrades are implemented with minimum downtime
Updating documentation of working practices
Upgrade different types of hardware and software with minimal impact to users
Setting up new user’s accounts and profiles and dealing with password issues
Monitoring and maintaining computer systems and networks
Develop and maintain excellent relationships with our employees, providing personalized and empathetic support
Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures
Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience

What we offer

Excellent holiday package
Regular social events
A friendly, focused, ambitious and relaxed working environment
Ongoing training and development, with career progression
Group Private Medical Insurance provided by BUPA
Group Life Insurance
Employee Assistance Programme
Private Dental Insurance
Group Income Protection
Company Pension Scheme

Fulltime

Support Technician

As an On-Site IT Helpdesk Resource, you will provide essential technical support...

Location

United States , Sanford

Salary:

Not provided

Renner Brown

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field
5+ years of hands-on IT support experience, including troubleshooting complex issues, system management, and working directly with end-users and business partners
Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP
Proficient with ServiceNow or other ITSM tools
Hardware troubleshooting and repair experience (PCs, laptops, printers, and other peripherals)
Proficiency in Windows, macOS, and Linux operating systems
Systems knowledge including client e-mail support (Office 365) and general software support (MS Office, Internet, security software)
Knowledge of mobile applications and device support (cell phones, tablets, etc.)
Excellent communication, customer service, and presentation skills
Highly patient and customer-oriented, with the ability to translate technical concepts into easy-to-understand instructions for end users

Job Responsibility

Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or through the ServiceNow ticketing system
Record events, problems, and their resolutions accurately through the ServiceNow ticketing system
Perform remote and hands-on troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved or complex infrastructure issues to the Senior ICT Support Specialist or other next-level support personnel
Image, configure, and deploy computers, optimizing user productivity and operational efficiency
Maintain the Loaner Laptop Inventory
Provide basic administrative support and troubleshooting across Windows, macOS, and Linux operating systems
Assist in creating and maintaining detailed technical documentation to ensure knowledge sharing across the team
Collaborate with senior IT staff on administration tasks, with opportunities to learn and utilize tools like PowerShell scripting for process automation
Maintain a high level of customer service focus, ensuring a seamless IT experience for all end users and fostering positive business partner relationships

Fulltime

Desktop Support Technician Tier 1

The Tier 1 Desktop Support Technician will be the first point of contact for IT ...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support, help desk, or a related role
Proficiency in Windows 10/11, macOS, and Microsoft 365 applications
Basic understanding of networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS)
Strong troubleshooting skills for hardware, software, and peripherals
Ability to explain technical concepts to non-technical users with patience and clarity
Excellent customer service, problem-solving, and communication skills

Job Responsibility

Respond to help desk tickets, emails, and phone calls to resolve IT issues
Learn our TMS (Transportation Management System) Application, and provide support for our users
Troubleshoot and resolve hardware and software problems on Windows/Mac computers, printers, and mobile devices
Assist users with common applications such as Microsoft 365, Teams, Web Browsers, and other common office applications
Reset passwords, manage user accounts, and support access control policies
Set up and configure new workstations, laptops, and peripherals
Install and update software, drivers, and security patches
Maintain IT asset inventory, tracking hardware and software assignments
Assist in troubleshooting basic network issues (Wi-Fi, VPN, DNS, connectivity)
Ensure proper setup and functionality of VoIP phones and collaboration tools

Fulltime

IT Support Technician

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technic...

Location

United States , Milwaukee, Wisconsin

Salary:

67000.00 - 100000.00 USD / Year

Fox News Media

Expiration Date

Until further notice

Requirements

Bachelor's Degree or related experience is required
Microsoft Windows and Linux server operating systems
DHCP and DNS
Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
Network printing and multi-function devices
Diagnostic tools for on-prem, cloud, computer and network environments
Systems and components for servers, workstations, and laptop computers
Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

Job Responsibility

Installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines
Support a user base of approximately 175 employees
Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity
Ensure systems interconnect seamlessly with diverse systems
Deploy new or upgraded technologies as required
Maintain hardware/software inventory for all managed technologies
Support the station's virtual environment
Assist with maintaining the station's infrastructure
This includes but is not limited to technical support of the station’s servers (Windows/Lunix)/computers (Windows/macOS)
Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems

What we offer

medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents

Fulltime

IT Computer & Network Support Technician

We are seeking a candidate with good communication and troubleshooting skills to...

Location

United States , Warwick

Salary:

Not provided

Brave River Solutions

Expiration Date

Until further notice

Requirements

Associates degree (at a minimum) in information technology or a bachelor’s degree in a STEM field
3+ years of experience with computer networking/consulting industry
Experience in configuration, implementation, and support of SonicWall, Cisco, and other network switches, routers, and firewall technology
Ability to set up, configure and support Windows servers
Experience with the Microsoft 365 suite of applications (including SharePoint, Teams, OneDrive)
Knowledge of virtualization technologies (VMWare, Microsoft Hyper-V)
Practical experience with PC Troubleshooting, MS Office application support, and peripheral support
Knowledge of Active Directory, DHCP, and DNS
Knowledge of Microsoft Exchange / Office 365 email configuration and usage
Knowledge of NAS and SAN solutions

Job Responsibility

Identify and respond to user questions, issues, and technical support needs
Employ system analysis techniques to create needs assessments, consult with clients to determine business needs and goals, hardware and software requirements and system specification. Design comprehensive IT solutions to meet those needs and goals
Implement and test client systems as required to meet business and technical specifications. Document client technology infrastructure to facilitate training and support activities
Manage internal and external vendor resources in tasks relating to scheduling, implementing, and delivering client projects in a timely manner under sometimes demanding time constraints
Provide support to client on any aspect of their system, following industry best practice standards
Independently prioritize work and schedules to accomplish objectives and assure high levels of services and quality of work
Resolve client hardware and software errors via remote, telephone, and onsite support (local travel to clients is required)
Maintain accurate incident report details and documentation in an established ticketing system

What we offer

Paid vacation, holidays and sick days
Excellent medical, vision and dental plans, 401k with a company match, Sec125 FSA, Long-term Disability, Life Insurance, and Aflac benefits
Opportunities for advancement in a successful and growing company
Business casual environment

Fulltime

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Learning Support Technician - Computing

Job Description

Job Responsibility

Requirements

What we offer

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