Learning Support Officer

• System Administration: Serve as the Divisional System Administrator for the Learning Management System (LMS), collaborating with other administrators to optimize system use
• Reporting & Analysis: Utilise the LMS and other business intelligence systems to provide performance reporting and respond to general L&D inquiries
• Course Coordination: Manage training course logistics, including RTO administration, preparing training materials, data entry, and monitoring participant cancellations
• Program Design: Assist in the design of training programs, including induction programs where relevant
• Process Maintenance: Maintain L&D processes, templates, and audit requirements to ensure compliance and consistency
• Relationship Management: Develop collaborative working relationships with colleagues and business partners to enable effective program delivery
• Continuous Improvement: Identify opportunities for innovation and knowledge sharing to support positive business outcomes

• Performance Excellence: Ability to contribute to team direction, give/receive feedback, and achieve high performance standards
• L&D Knowledge: Demonstrated knowledge (or the ability to quickly acquire it) of the successful operation of a learning and development function
• Technical LMS Skills: Proven ability to perform system administrator functions, including data management, delivery management, and reporting
• Communication: Well-developed interpersonal, verbal, and written communication skills to liaise with stakeholders at all levels
• Problem Solving: Strong analytical skills with a focus on pursuing continuous improvement opportunities
• Accountability: Ability to prioritise and deliver tasks on time and to a high standard
• Software Proficiency: Ability to effectively utilise various corporate and business software applications
• Eligibility: Must be an Australian citizen, permanent resident, or hold a visa permitting permanent work in Australia
• Background Check: A criminal history check will be undertaken for the preferred applicant

• Advanced Systems: High level of proficiency in Microsoft Office, SharePoint, Records Manager, and SAP
• Qualifications: Certificate IV in Training and Assessment or other relevant qualifications

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