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The Learning Specialist supports training delivery across field locations. This entry-level role works onsite with employees and leaders to assist with onboarding, role-based, and customer experience training. The Learning Specialist helps reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences. This role is ideal for someone looking to build and expand their learning and development experience with front line employees in a fast-paced, customer-focused environment.
Job Responsibility:
Support and assist with onsite training programs for frontline employees and managers
Assist with onboarding and new hire training at the location level
Coordinate training logistics and learning activities at assigned locations
Facilitate instructor-led training
Observe employee performance and reinforce training and customer experience standards through coaching and feedback
Partner with site leaders, HR, and operations teams to support training needs
Assist in tracking training participation and completion
Collect training feedback and share field insights with the learning team
Requirements:
Bachelor’s degree in Learning & Development, Education, Business, Hospitality, or a related field
1–2 years of experience in training, customer service, operations, or learning support
Strong communication, facilitation, and interpersonal skills
Ability to work effectively with frontline employees and leaders
Experience using common workplace and learning tools (such as learning management systems, virtual meeting platforms, presentation tools, and basic reporting tools) or a willingness to learn
Experience facilitating small group sessions or presentations
Willingness and ability to travel up to 50% to support field locations
What we offer:
Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more