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The Learning Specialist is responsible for designing, facilitating, and supporting training initiatives that reinforce company culture, service excellence, and leadership development. This role ensures employees are equipped with the knowledge, skills, and behaviors necessary to deliver exceptional guest experiences while maintaining alignment with organizational values and operational standards.
Job Responsibility:
Design, facilitate, and support training initiatives that reinforce company culture, service excellence, and leadership development
Ensure employees are equipped with the knowledge, skills, and behaviors necessary to deliver exceptional guest experiences
Conduct stand-up training to groups of employees
Assist with orientation of new employees
Assist in training hiring managers and interviewers on all interview and selection policies and procedures
Ensure company grooming standards are communicated effectively to all new employees
Conduct new hire orientation training including completing all new hire paperwork
Assist with design and development of training programs
Develop training aids and multi-media tools to present training material
Order and manage inventory of training materials and supplies
Prepare for training classes (e.g., materials, setup classes, breakdown classes)
Follow all company and safety and security policies and procedures
Ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
Speak with others using clear and professional language
prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire
Perform other reasonable job duties as requested by Supervisors