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Learning Specialist III

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Uber

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Location:
India , Visakhapatnam

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

About the Role: Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners. This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance. CommOps is all about process efficiency, and as a Learning Specialist, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be.

Job Responsibility:

  • Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners
  • This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance
  • ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience
  • building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be

Requirements:

  • Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees
  • Facilitate, Drive, Track and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates
  • Assist with implementation and completion of Uber, Regional and LOB mandatory training at our partner BPOs
  • and assist with the certification of BPO Trainers for new LOB and modules thru TTT sessions
  • Partner with Instructional Designers to conduct Training Needs Analysis for KPI and skills and improvement initiatives
  • Partner with People Development to facilitate S-Ladder Employee Development modules
  • Effectively Take Phone Calls or Tickets (w/ above average performance) regularly to maintain Subject Matter and Process Expertise
  • Present regular training demos to maintain L&D competency
  • Participate in LOB-wide projects to help improve KPI performance
  • Create, maintain and Report Training Performance Dashboards accurately and efficiently
  • Partners closely with Ops managers/ Leads and other subject matter experts on an ongoing basis to review and analyze requirements for accurate and compliant deliverables
  • Communicates curriculum or program effectiveness back to leadership and/or Instructional design team
  • Acting mentor to all learning specialist
  • Perform other related duties as required and assigned
  • A Trainer who maintains the spark
  • A Self Starter that stays ahead of trends
  • Who can model excellence
  • Analytical
  • A Team Player
  • Poised
  • Process driven
  • Naturally curious and a life-long learner
  • Motivated
  • Problem Solver
  • Skill and passion
  • Positive influencer
  • Thorough and proven knowledge of service support

Nice to have:

  • Capable to quantify and measure the business ROI/ success matrix based on all kinds of learning initiatives
  • Capable of using AI practically from design, execution and scale up

Additional Information:

Job Posted:
February 04, 2026

Work Type:
On-site work
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