Learning Shared Services Manager US

• Lead, develop, and mentor the US LSS team, fostering a collaborative, high‑performance culture
• Ensure clarity of roles, responsibilities, priorities, and service expectations within the US region
• Support talent development, coaching, succession planning, and performance excellence
• Ensure high‑quality delivery of learning services supporting training coordination, learning technology, data accuracy, reporting, and learner support
• Create alignment with global LSS standards while adapting to US‑specific business needs
• Monitor service quality and efficiency, addressing bottlenecks, risks, escalations, and dependencies proactively
• Serve as the primary LSS partner for US‑based Academy Leads, site leadership, People Operations, and HR Business Partners
• Represent LSS in cross‑functional forums, enabling a unified learning experience across sites
• Build trust with business stakeholders and ensure transparency, partnership, and balanced expectation‑setting
• Contribute to global LSS service evolution, maturity improvements, workforce scalability, and long‑term capability building
• Support ABS People Operations initiatives related to harmonization, service integration, and learning‑related process optimization
• Drive continuous improvement of operating practices, knowledge sharing, and team alignment across regions
• Work in close coordination with Learning Technology, Learning Portfolio teams, and Academy leadership to ensure smooth service delivery and aligned priorities
• Support global learning initiatives, operational rollouts, and process updates impacting the US workforce

• 9+ years of experience in Learning Operations, HR Shared Services, People Operations, or related service delivery roles
• Proven experience managing teams in complex, international or matrixed environments
• Strong stakeholder engagement capabilities, with the ability to communicate clearly with leaders at multiple levels
• Experience working with learning systems such as LMS/LXP platforms (e.g., Cornerstone)
• Demonstrated ability to manage escalations, prioritize effectively, and make sound decisions under pressure
• Knowledge of operational excellence frameworks, service models, or continuous improvement methodologies
• Bachelor’s or Master’s degree in Human Resources, Learning & Development, Organizational Development, Business Administration, or related field

• Experience leading learning operations in a high‑tech, engineering, or manufacturing environment
• Understanding of People Operations, HR service processes, or shared services organizations (e.g., ABS)
• Familiarity with learning analytics, service KPIs, and data‑driven decision making
• Experience scaling a team during periods of rapid organizational growth

Competitive compensation, strong benefits, and substantial development opportunities