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Learning Resource Technicians (LRTs) are essential in providing technology support and digital literacy assistance to students, faculty, and staff at the Learning Commons. LRTs are vital in empowering student success by addressing technological barriers and ensuring access to essential resources. LRTs work a flexible schedule, including days, evenings, and weekends, to ensure coverage during Learning Commons operating hours (7:30 AM to 8:00 PM). As needed, LRTs may be required to work in-person shifts at multiple Learning Commons locations. Occasional travel may be required.
Job Responsibility:
Monitor and manage the Learning Commons Tech Desk
Assist with device check-out/check-in, and collection
Answer questions and resolve basic academic resource inquiries, referring to other departments as necessary
Perform various administrative tasks, such as password resets, account creation, and maintenance of library services and resources
Provide a consistent, welcoming presence for student technology and academic resource support questions and consultation through in-person, phone, email, and virtual communications
Monitor operations of the Learning Commons Tech Desk for all open hours including in person and virtual services, days, evenings, and/or weekends, including assisting with check-out/check-in of items, receiving and forwarding requests for materials
Provide technology assistance and help students with basic academic resource questions
Provide individual and group digital literacy assistance, including on-demand assistance and workshops
Create, maintain, and promote digital literacy materials
Assist students in navigating and utilizing instructional technologies and their student accounts
Create materials and opportunities to promote awareness of Learning Commons resources and services
Maintain and update labs and circulating technology, including laptops, tablets, and eReaders
Diagnose and resolve hardware and software issues on lab computers, printers, scanners, software systems, network access and circulating technology (laptops, tablets, eReaders)
Work with Aims’ IT departments to resolve account, inventory, and infrastructure issues
Reimage and reset devices as needed
Manage technology inventory, ensuring accurate records and timely replacement
Prepare technology for check-outs, and events, including semester and short-term use, including setting up equipment and troubleshooting issues
Respond to and resolve tickets through Aims’ Web Helpdesk
Requirements:
Associate's degree in a relevant field (e.g., education, technology, communication) or an equivalent combination of education and/or work experience
Experience with basic computer hardware and software troubleshooting
Strong communication and interpersonal skills
Ability to handle confidential information
Flexibility to work various shifts and locations
Nice to have:
Community college work experience
Library experience, including familiarity with Integrated Library Systems
Advanced technical skills, including software and device maintenance
Bilingual (English and Spanish)
What we offer:
Tuition waiver for employee on Aims courses
Access to the PERC (Aims gym) for employee & one guest
Aims Discount program
Free parking on all campuses
PERA employer (see www.copera.org for comprehensive benefits)
Additional supplemental benefits & retirement programs available