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Learning Operations Specialist Support the Learning Systems and Programs That Power Georgia's Energy Grid About the Role Georgia System Operations Corporation (GSOC) is seeking a Learning Operations Specialist to support the administration, optimization, and day‑to‑day operational execution of enterprise learning and development programs. This role plays a key part in ensuring GSOC's learning systems, training logistics, and compliance‑driven education programs operate smoothly, accurately, and consistently in support of our mission‑critical workforce. This role is ideal for an organized, detail‑oriented learning professional who enjoys working at the intersection of systems, data, and training operations-and who takes pride in creating a seamless experience for learners, trainers, and business partners.
Job Responsibility:
Administer and maintain the Learning Management System (LMS), including courses, sessions, curricula, learning paths, enrollments, and user access
Upload, test, and troubleshoot eLearning content (SCORM/AICC) and support routine system issues
Build and manage system rules, prerequisites, completion requirements, and automated notifications
Maintain training records, data integrity, and compliance documentation
Generate standard and ad hoc LMS reports for compliance tracking, certifications, and leadership needs
Coordinate logistics for instructor-led, virtual, and blended training programs
Manage course scheduling, rosters, enrollment confirmations, waitlists, and participant communications
Partner with external learning and technology vendors to support LMS functionality, content deployment, system updates, issue resolution, and service delivery aligned with GSOC requirements
Serve as a primary point of contact for LMS-related inquiries and learner support
Partner with trainers, L&D leadership, and internal stakeholders to ensure efficient program delivery
Support audits, system updates, and training documentation efforts
Contribute to Learning Academy events, onboarding programs, and cross-functional initiatives as needed
Requirements:
Bachelor's degree in Human Resources, Education, Instructional Design, Organizational Development, Business, or a related field (An equivalent combination of education and relevant experience may be considered)
Ideally, 3–5 years of experience supporting learning operations and/or administering a Learning Management System in a corporate environment
Experience managing enrollments, learner communications, reporting, and training logistics
Strong attention to detail with a focus on data accuracy, compliance, and internal controls
Proficiency with Microsoft Excel, Word, and Microsoft 365 tools
Strong organizational skills with the ability to manage multiple priorities and deadlines
Nice to have:
Experience with Learning Management Systems, including Infor or Lawson LMS, system configuration, and reporting
Familiarity with SCORM/AICC content and eLearning standards
Experience supporting audits, compliance-driven training, or regulated environments
Understanding of adult learning principles and training operations
Strong customer-service orientation and collaborative communication style