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Learning Officer

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Costa Crociere S.p.A.

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Location:
Italy

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re seeking a Learning Officer to join our Human Resources Department onboard Costa vessels, playing a strategic contributing to people excellence, engagement and guest satisfaction.

Job Responsibility:

  • Govern onboard learning activities
  • Ensure all onboard training activities are delivered in compliance with Company learning procedures, timelines and standards
  • Collect and structure training needs through operational observation and regular meetings with Hotel and D&E Heads of Departments
  • Act as a business partner, analyzing Company indicators to propose targeted training actions
  • Ensure accurate governance of learning documentation
  • Organize, deliver and facilitate classroom and online training sessions
  • Be accountable for the onboard mentoring process
  • Engage participants through an empathetic, inclusive and interactive facilitation approach
  • Act as a training consultant for onboard Managers
  • Promote and advertise the onboard training portfolio
  • Actively participate in onboard governance meetings
  • Support Internal Communication initiatives
  • Collaborate closely with the HR Director and Ship Council
  • Actively contribute to a strong and effective HESS culture onboard
  • Promote compliance with safety policies and procedures
  • Support sustainability awareness initiatives
  • Integrate safety, compliance and responsibility principles into learning activities

Requirements:

  • Bachelor's degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields
  • Solid experience in soft skills group training and learning delivery
  • experience in course development and instructional design is a plus
  • Background in Hospitality & Tourism strongly preferred
  • Experience in English teaching within multicultural environments
  • Strong facilitation, communication and stakeholder management skills
  • Proficiency with MS Office (Word, Excel, PowerPoint)
  • English and Italian knowledge at least B2 level
  • Business‑oriented mindset with strong organizational and analytical skills

Nice to have:

Experience in course development and instructional design

Additional Information:

Job Posted:
May 05, 2026

Expiration:
June 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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