Learning Multimedia Designer Job at Intercom (Chicago)

Senior Learning Experience Designer

As a Senior Learning Experience Designer, you will be a part of the Service Exce...

Location

United States , Denver

Salary:

82000.00 - 102000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of instructional design experience with a focus on global training initiatives
Expertise in instructional technologies and Learning Management Systems
Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors
Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement
Thrives in a fast-paced, changing environment
self-motivated and able to work independently
Willingness to travel as needed

Job Responsibility

Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops
Develop and implement onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches
Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions
Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations
Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks like lunch four times a week, a commuter stipend, snacks, and beverages

Fulltime

Learning Experience Specialist

The Learning Experience Specialist plays a key role in shaping how employees lea...

Location

United States , Montgomery, AL. Atlanta, GA. Jacksonville, FL. Bentonville, AR.

Salary:

49100.00 - 73600.00 USD / Year

Caddell Construction

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Communications, Education, Design, Human Resources, or a related field (or equivalent work experience)
2–4 years of experience in learning design, training coordination, or instructional development
Proficiency with LMS platforms preferred (e.g., Workday Learning, Cornerstone, or similar)
Experience designing and producing multimedia learning content (video editing, visual design, or eLearning authoring tools)
Excellent storytelling and communication skills — able to make complex topics simple and engaging
Comfortable facilitating small group trainings or workshops – virtual and in person – with confidence and authenticity
Highly organized with strong project management and follow-through abilities
Strong attention to detail, demonstrated ability to handle conflicting tasks in a high-volume environment
Working knowledge of Microsoft Office suite, including Word and Excel, experience in payroll software preferred
Strong communication and interpersonal skills, must be a self-starter with strong organizational skills

Job Responsibility

Own and manage the Learning Management System (LMS) — ensuring a seamless adult learner experience, accurate reporting, and timely updates
Design and refresh engaging learning experiences that help adult employees build both technical expertise and soft skills aligned with company culture
Review, edit, and enhance existing training programs to ensure accuracy, relevance, and creative engagement
Create dynamic content — from videos and animations to slide decks and microlearning modules — that make training more visual, accessible, and memorable
Collaborate with subject matter experts to translate technical content into clear, relatable learning that connects to real-world job performance. This role will also participate on Caddell’s Training Committee
Lead occasional live sessions, such as New Employee Orientation or skill-based refreshers, with an emphasis on storytelling, culture building and connection
Evaluate training effectiveness using learner feedback, participation metrics, and performance data to recommend ongoing improvements
Ensure all training materials reflect company values, tone, and design standards — creating consistency across all programs
Promote the use of digital learning tools, including videos, quizzes, and simulations, to engage different learning styles and environments
Identify emerging learning needs and propose creative solutions that support continuous development across the company. This will be through a mix of conference attendance, training groups, etc

What we offer

Paid vacations
company paid holidays
company joint funding of medical, dental, and vision insurance
life and disability plans to full-time employees
401k
gym membership reimbursement
use of company condominiums

Fulltime

Instructional Designer

The Instructional Designer is responsible for designing and developing multi-pro...

Location

United States

Salary:

73400.00 - 120360.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Bachelor’s degree from an accredited institution
Two years or more experience in design and development of learning using industry standard course authoring tool(s) with specific focus on adhering to design standards, and outcomes-driven learning solutions
Advanced knowledge of PowerPoint, Word, and Excel
Experience working in Learning Management Systems, and other tools to organize, track and coordinate learning
Demonstrated ability to understand complex processes and translate into learning solutions for the learner to ensure understanding and retention
Strong planning, organizing, and execution skills
Superior written and verbal communication skills
Strong analytical and problem-solving skills
ability to think strategically and critically in developing solutions to complex problems

Job Responsibility

Partner with senior instructional designer or other learning leader to identify learning objectives, gather requirements, define outcomes, and establish evaluation measures and success metrics
Engage in a collaborative development process ensuring to partner with SME’s, media developers and key stakeholders as assigned to develop learning assets that align with predefined and rapidly prototyped processes and product solutions
Perform rapid prototyping, developing content from needs analysis within cross-functional processes and teams
Design and develop learning materials for both asynchronous and synchronous training delivery
Design and develop content to support comprehensive learning experience, including course outlines, storyboards, facilitator guides, participant guides, exercise guides, and other content resources
Design and develop dynamic learning solutions which are engaging and creative, while maintaining the instructional integrity and validity of the solutions
Design and develop experiential learning material and training courseware, with a shift to responsive design that supports the learner in the flow of the work
Create content that enhances the retention, transfer, and application of knowledge, skills, and attitudes specific to roles, performance, culture, and outcomes
Develop multimedia assets with tools included in Adobe Creative Suite or comparable to supplement learning
Collaborate with stakeholders to support iterative improvements or enhancements to learning for improved business outcomes

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Lead Instructional Designer

The Lead Instructional Designer is a member of the Training & Development group....

Location

United States , Philadelphia

Salary:

94300.00 - 122256.00 USD / Year

AMTRAK

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Education, Business or related field required (or equivalent combination of training, education and relevant experience may be considered in lieu of a degree)
Minimum of 6 years relevant experience required (minimum of 10 years relevant experience in lieu of degree)
Must possess a solid background in designing learning programs, for multiple clients, while managing multiple projects
The ideal candidate(s) will be able to use their design skills equally well for Instructor Led Training and eLearning to drive significant performance improvement
Experience successfully managing multiple projects, estimating, budgeting, and planning
Demonstrated ability to communicate effectively with peers, senior leaders, and subject matter experts, and working with diverse teams
Advanced level proficiency with Microsoft Office and familiarity using Microsoft Project
Skilled in collaborating with teams, presenting ideas, and learning solutions for train-the-trainer
High level client interaction and communication skills required. Ability to communicate effectively in person, on the phone, and virtually
Prior experience is a technical environment such as railroad, construction, transportation, mechanical, etc.

Job Responsibility

Follow Amtrak instructional design and multimedia project processes and utilize templates
Analysis: Conversations with end-client to determine business outcome needs, Identify key stakeholders and SMEs to develop content, Define expected outcomes and timeframe for completion of project, Determine size, scope, budget and learning strategy needed to fit budget requirements, Determine impact to Amtrak’s 49 CFR 243 Plan: Training, Qualification and Oversight for Safety-Related Railroad Employees
Design: Develop learning objectives, Identify and list learning steps required to transfer knowledge or acquire new skills, Identify pre-requirements (e.g. experience/capabilities) for the learning program, Sequence and structure content, and when needed create curricula/curriculum maps, Develop performance tests to show mastery, Design a diverse mix of multimedia deliverables through graphic design, publication design, video and audio production, on-location video recording, animation, and interactive design
Develop: Use tools (MS Office, Articulate Storyline, Captivate, or Adobe) to develop training programs using a variety of media tools that combine video, graphics, animation when appropriate, Develop and facilitate access to information and improvement efforts through the use of technology including online, computer-assisted, web-based, distance learning and other advanced technology mediums as appropriate, Develop learning support materials such as eLearning programs, facilitator/participant guides and job aids
Implement: Host Train the Trainer sessions and walk–through with SMEs/client for new training programs or training technology, Archive old training materials following proper procedure, Update Amtrak’s 49 CFR 243 Plan, Communicate project completion to relevant stakeholders
Evaluation: As appropriate design and develop Kirkpatrick’s levels 1, 2, 3 and 4 evaluation tools, Facilitate measurement and the effectiveness of training modalities and materials, Provide guidelines on use of measurements and learning material maintenance

What we offer

health, dental, and vision plans
health savings accounts
wellness programs
flexible spending accounts
401K retirement plan with employer match
life insurance
short and long term disability insurance
paid time off
back-up care
adoption assistance

Fulltime

Senior Instructional Designer

The Senior Instructional Designer is responsible for the design and development ...

Location

United States

Salary:

73400.00 - 120360.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Master’s degree or equivalent experience in Instructional Design, Instructional Technology or related field in adult learning
Five or more years with a focus on Instructional Design experience in designing and developing content for virtual delivery across a multitude of platforms to support both synchronous and asynchronous learning
Experience in design and development of learning using industry standard course authoring tool(s)with specific focus on adhering to design standards, and outcomes-driven learning solutions
Demonstrated ability to design and develop innovative learning solutions that meet the needs of the organization for maximum business impact
Experience in indirect management of cross-functional talents and vendors in development of various blended learning solutions
Demonstrated track record of designing programs aligned to strategy to realize measurable business impact (quantifying ROI on learning initiatives, metrics)
Extensive knowledge of best practices//programs in content development, and experience applying//adapting relevant practices within the organization
Advanced knowledge of Microsoft Office suite, hands-on experience with Learning Management Systems and other tools to plan and manage learning
Excellent project management skills and demonstrated success in managing and delivering large, innovative, multifaceted projects
Strong planning, organizing, and execution skills

Job Responsibility

Partner with key stakeholders and SME’s to identify learning objectives, gather requirements, define outcomes, and establish evaluation measures and success metrics
Engage in a collaborative development process ensuring to partner with SME’s, media developers and key stakeholders as assigned to develop learning assets that align with predefined and rapidly prototyped processes and product solutions
Design and develop learning materials for both asynchronous and synchronous training delivery
Lead the design and development of content to support the comprehensive learning experience, including: course outlines, storyboards, facilitator guides, participant guides, exercise guides, and other content resources
Lead the design and development of dynamic learning solutions which are engaging and creative, while maintaining the instructional integrity and validity of the solutions
Lead the design and development of experiential learning material and training courseware, with a shift to responsive design that supports the learner in the flow of the work
Design and develop multimedia assets with tools included in Adobe Creative Suite or comparable to supplement learning
Collaborate with stakeholders to support iterative improvements or enhancements to learning for improved business outcomes
Ensure materials are up to date and relevant for a seamless experience within the team and for learners (e.g., course outline, digital pre-work and post-work, presentation materials, handouts, communications, participant guides, job aids, leader guides, etc.)
Review content developed by peers and provide timely feedback

What we offer

medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions

Fulltime

Learning Design Specialist

In this role, you’ll play a pivotal part in shaping the educational landscape—di...

Location

United States , Mountain View

Salary:

60.43 - 67.14 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Strong performance consulting skills, including diagnosing performance gaps and recommending effective interventions
Experience designing and implementing educational programs
Deep expertise in curriculum planning and development
Proven ability to conduct learning needs analysis
Strong content curation skills
Understanding of capability and capacity planning within a learning organization
Demonstrated experience in Learning Experience Design (LXD)
Ability to work with and adapt to a range of learning technologies
User-centered mindset with a focus on learner experience
End-to-end course development experience

Job Responsibility

Contribute to strategic processes including demand planning, business planning, and budget management to ensure learning initiatives align with business goals
Apply creative problem-solving and design methodologies to develop innovative learning solutions that meet both user and organizational needs
Design and implement cross-functional learning approaches that lead to measurable behavior change
Conduct quality reviews of learning solutions and deliverables prior to launch to ensure a high bar for excellence
Define, track, and analyze success metrics and learner feedback to continuously improve effectiveness and efficiency
Select and apply appropriate instructional strategies and content modalities to address complex performance challenges
Champion a strong learning culture and values, promoting continuous growth across the organization
Design and develop training assets such as multimedia visuals, handbooks, and quick reference guides
Identify, curate, and maintain high-quality learning resources to meet evolving needs and enhance existing offerings
Partner with cross-functional stakeholders to conduct learning needs assessments and define clear, actionable learning objectives

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with company match

Digital Learning Experience Designer

Robert Half's client is seeking a Digital Learning Experience Designer who speci...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Adult Learning, Human Performance, Instructional Design, Learning Experience Design, Educational Technology, Computer Science, UX Design, Digital Media, or related field
Minimum 7 years of professional experience in digital learning design
Strong, diverse portfolio showcasing scenario-based or practice-driven learning built with varied tools
Proven skills with Articulate, NovoEd, Axonify, AI tools, web development, or no-code/low-code platforms
Collaborative, adaptable, and proactive approach in a remote working environment
Excellent attention to detail and commitment to high-quality results
Experience with Graphic and Motion Design

Job Responsibility

Collaborate with Instructional Designers and stakeholders to co-create digital learning solutions focused on job tasks and performance
Use Articulate and NovoEd to develop interactive, practice-oriented experiences emphasizing decision-making and application
Design engaging interactions that require learners to think, choose, and reflect
Apply multimedia and learning science principles to optimize attention, understanding, and retention
Make deliberate design decisions about layout, visuals, and media based on how people learn
Ensure clarity, relevance, and ease of use across all learner experiences
Critically review content and iterate designs based on feedback
Maintain high quality standards in accuracy, functionality, and user experience

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Instructional Designer, Learning Development

The Instructional Designer plays a vital role in Marriott's global training init...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Instructional Design, Education, or related field
Minimum 3 years of instructional design experience with a proven record of creating learner‑centered solutions
Proficiency with Articulate Storyline, Adobe Captivate, and LMS/LXP environments
Advanced degree or certifications in instructional design, e‑learning, or project management (e.g., PMP, CPTD)
Experience designing training in hospitality or customer‑service–based environments
Proven ability to apply ADDIE, SAM, or other instructional design models
Expertise in digital learning and multimedia development
Strong project management capability
Ability to collaborate with cross‑functional, global stakeholders
Understanding of adult learning principles and engagement strategies

Job Responsibility

Apply instructional design methodologies (such as ADDIE) to develop training programs from needs analysis through evaluation
Build visually compelling and interactive digital learning using tools such as Articulate Storyline, Adobe Captivate, and other industry‑standard tools
Research, test, and incorporate new learning technologies (including AI‑powered tools) to enhance quality and efficiency
Utilize modern learning modalities including microlearning, gamification, blended learning, and just‑in‑time learning approaches
Leverage agile principles for iterative design to adapt quickly to evolving business or learner needs
Design learning materials that meet accessibility standards and support inclusion across diverse learner groups
Translate complex or technical information from SMEs into clear, practical training content aligned with Marriott standards
Oversee distribution of learning content in Marriott’s Learning Experience Platform (LXP) and ensure seamless integration and performance tracking
Manage multiple simultaneous projects, timelines, and stakeholder expectations across global markets
Adapt content for cultural relevance to ensure global accessibility and meaningful learning engagement

Fulltime

Learning Multimedia Designer

Intercom

Location:
United States , Chicago

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

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