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The Learning Management System (LMS) Administrator is responsible for the configuration, administration, and ongoing maintenance of the PowerTrain LMS to ensure a secure, reliable, and user-friendly training environment. This role supports learners, course managers, and program stakeholders by managing system settings, user access, reporting, and content structure across multiple training formats. The ideal candidate is highly skilled in LMS administration, troubleshooting, and customer support, with the ability to ensure data integrity, optimize system performance, and continuously improve platform usability. The LMS Administrator will also contribute to modernization efforts such as automation, dashboard development, and system integrations to help the LMS evolve alongside organizational needs.
Job Responsibility:
Administer, configure, and maintain the PowerTrain LMS, including system settings, user interface controls, and browser compatibility
Manage user accounts, roles, permissions, and access controls to ensure secure system operations and accurate user data
Monitor system performance and ensure the LMS remains up to date, secure, and operating smoothly for all users
Serve as the first line of support for learners and course managers, responding to inquiries and troubleshooting technical issues
Develop and maintain user-friendly documentation, including job aids, how-to guides, and FAQs to support adoption and ease of use
Generate and analyze LMS reporting and analytics, including course completions, user engagement, and compliance with mandatory training requirements
Provide reporting outputs to support audits, leadership briefings, and continuous improvement initiatives
Manage course content organization and structure in collaboration with training teams and instructional designers
Implement LMS templates and support training delivery formats including online, blended, and instructor-led training (ILT)
Ensure course materials and LMS content meet accessibility requirements, including Section 508 compliance
Support modernization initiatives such as automation, dashboard development, and integration with other enterprise tools and platforms
Requirements:
Bachelor’s degree in Information Systems, Instructional Technology, Business, or a related field
Minimum 5 years of experience supporting LMS administration, training systems, or related platform operations
Proven experience administering an enterprise LMS, including system configuration, user management, permissions, and troubleshooting
Strong understanding of LMS reporting capabilities, data integrity practices, and compliance-driven training environments
Experience producing reports and analytics to support performance monitoring, audits, and stakeholder decision-making
Experience supporting course setup and content management across multiple learning formats (eLearning, blended, ILT)
Knowledge of accessibility standards and experience supporting Section 508-compliant content delivery
Strong written and verbal communication skills, including the ability to develop clear user support documentation
Nice to have:
Experience administering PowerTrain LMS or similar Government/enterprise learning platforms
Familiarity working in a Federal Government or highly regulated environment with mandatory training compliance requirements
Experience supporting system enhancements such as workflow automation, dashboard development, and process optimization
Familiarity integrating LMS platforms with enterprise systems or tools (e.g., project management platforms, cybersecurity tools, identity/access management solutions)
Experience collaborating with cross-functional teams, including instructional designers, trainers, and program leadership