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We’re looking for an L&D Training Partner to help shape and support operational learning across our resorts and varied departments. This is a hands-on, people-focused role that will play an important part in ensuring our teams receive consistent, practical, and engaging training that supports both day-to-day operations and long-term development. Working closely with Subject Matter Expert Managers and operational leaders, you’ll support the rollout and coordination of training across multiple departments, helping bring together existing resources into one clear and consistent approach to learning. You’ll ensure training is operationally fit for purpose, accurately tracked through the LMS, and aligned to the needs of our teams and guests. This role is about more than administration and coordination, we’re looking for someone who enjoys being visible in operations, building strong relationships with teams, and understanding how learning can improve performance on the ground. You’ll spend a significant amount of time out on resort, working alongside leaders and departments to support onboarding, identify development opportunities, and help embed learning into everyday practice. Alongside supporting new team members joining Butlin’s, you’ll also contribute to ongoing learning pathways that help our people continue to grow and develop throughout their journey with us. There may also be opportunities to support the facilitation of leadership and operational training sessions, as well as assisting with the creation and continuous improvement of learning materials and resources. This is a varied and rewarding role for someone who enjoys working across multiple teams, thrives in operational environments, and is passionate about helping people succeed through great learning experiences. Travel between resorts will form a significant part of the role.
Job Responsibility
Support rollout and coordination of training across multiple departments
Bring together existing resources into one clear and consistent approach to learning
Ensure training is operationally fit for purpose, accurately tracked through LMS, and aligned to team and guest needs
Spend significant time out on resort supporting onboarding, identifying development opportunities, and helping embed learning into everyday practice
Support ongoing learning pathways for team development
Support facilitation of leadership and operational training sessions
Assist with creation and continuous improvement of learning materials and resources
Requirements
Passionate about learning and development
Experience supporting training, onboarding, coaching, or operational development within hospitality, leisure, retail, or similar people-focused environment