Learning & Development Trainer

• Deliver engaging and effective training that develops and inspires our people
• Training new starts across Operations, Laundry and Head Office positions, following the structured learning journey for that role, providing full training and on the job learning support during probation periods
• Ensure all training records are up to date for all people, including workbooks and module completion
• Liaise with managers to ensure scheduled reviews are completed, and the manager has all information necessary from the training sessions to support development conversations
• Where directed, delivery of training in hotels on key operational projects
• Evaluate on the job observations and provide additional ad hoc training as required and liaising with managers on individual development progression
• Through collaboration with the L&D content team, act as the SME providing guidance to support the production of visually engaging and informative learning content that supports and promotes our brand guidelines to our operational teams

• CIPD qualified or with an organisational development or learning qualification (or equivalent)
• Ideally, you’ll possess a coaching qualification
• Practised in delivering high quality training to a range of audiences
• Knowledge of training and learning cycle and different learning styles
• Experience in a hospitality setting, either within operations or in a training capacity
• Customer focused mentality with a good commercial mindset
• Experience providing support within an HR / learning & development / training capacity
• Excellent presentation, organisation, and communication skills
• Ability to build relationships at all levels and provide feedback to a variety of stakeholders
• Strongly self-motivated, and passionate about hospitality
• Ability to problem solve and think decisively
• Strong IT skills, proficient user of Microsoft 365

Ideally, you’ll possess a coaching qualification

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• £200 referral bonus when your friends or family join the team
• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover